Inside Sales Outbound Telesales

MatchLink; Kuala Lumpur; On-site; MYR 28,000 - 36,000; Full time

Job summary

A leading customer engagement service provider in Kuala Lumpur is looking for a dedicated outbound telesales agent. You'll perform outbound calls, providing exceptional customer service while acquiring new subscriptions. Ideal candidates have at least 1 year of outbound telesales experience and strong proficiency in both English and Bahasa Malaysia. The role requires excellent listening and negotiation skills, with a focus on building customer relationships. Fresh graduates are encouraged to apply for this opportunity.

Qualifications

• Minimum 1 year experience of outbound telesales.
• Strong listening skills and able to portray excellent negotiation skills.
• Good working attitude and time management skills.
• Able to work with minimal supervision and calm under pressure.

Responsibilities

• Perform outbound calls for customers of SME companies.
• Provide best customer experience through outbound calling.
• Build strong relationships with customers.
• Acquire new line subscriptions.

Skills

Outbound telesales experience

Proficient in English

Proficient in Bahasa Malaysia

Strong listening skills

Excellent negotiation skills

Good working attitude

Time management skills

Job description

To perform outbound calls for customers of SME companies, following through on each submission end-to-end with minimum escalations and supervision.

To provide best customer experience through outbound calling while observing internal guidelines and quality assurance.

Build a strong relationship with the customer by providing a delightful end-to-end experience & effortless way of acquiring new products & contracting existing subscriptions.

Acquire new line subscription by being an advocate of our products & services through consultative selling through cross sell worklist

Passionate about engaging with customers through different interactions - inbound/outbound call or chat/email.

Display a collaborative mindset when working with internal & cross-functional teams to easily resolve customers' concerns & demands.

Contribute and support the achievement of your individual & team's sales target, call productivity, and customer engagement score.

Make every customer interaction meaningful. Take ownership and execute end-to-end sales & customer handling.

Build a strong relationship with the customer by providing a delightful end-to-end experience & effortless way of acquiring new products & contracting existing subscriptions.

Requirements

• Minimum 1 year experience of outbound telesales.
• Proficient in both English and Bahasa Malaysia.
• Strong listening skills and able to portray excellent negotiation skills.
• Those will proven track record in good communication and negotiation skills will be be considered as well
• Good working attitude and time management skills
• Fresh graduates are encouraged to apply
• Able to work with minimal supervision and calm under pressure.

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