Inside Sales Executive

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic tech company is seeking an Inside Sales Executive in Petaling Jaya to support revenue growth through customer renewals and upselling. The ideal candidate will manage existing customers, ensure continuity of contracts, and drive sales conversions by identifying upsell opportunities. Strong communication skills and a customer-focused mindset are essential for success in this role, which fosters both professional growth and significant contributions to team objectives.

Qualifications

• 1-4 years experience in account support or related field.
• Experience in IT, telco, cloud, or managed services is an advantage.

Responsibilities

• Manage renewal contracts and ensure contract continuity.
• Identify upsell and cross-sell opportunities within existing accounts.
• Qualify leads and convert them into opportunities.
• Prepare quotations, proposals, and pricing submissions.

Skills

Strong communication and follow-up skills

Customer-focused mindset

Negotiation and objection-handling skills

Highly organized and detail-oriented

Ability to multitask in a fast-paced environment

Job description

Role Summary

We are seeking a proactive and detail-oriented Inside Sales Executive to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.

This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.

The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.

Key Responsibilities

Customer Renewals & Retention (Primary Focus)

• Manage renewal contracts for existing customers:
• Connectivity
• CPaaS
• Managed services
• ITSM
• Track contract expiry dates and initiate renewal discussions early
• Improve customer retention rate and recurring revenue stability

Upsell & Cross-sell

• Identify upsell opportunities within existing accounts:
• Additional bandwidth
• Backup links
• Add-on services
• Cross-sell complementary solutions based on customer usage
• Work closely with presales and operations teams on proposals
• Handle inbound sales enquiries from:
• Website leads
• Marketing campaigns
• Existing customer requests
• Qualify leads and convert them into opportunities
• Escalate complex or large opportunities to BDM hunters when required
• Prepare quotations, proposals, and pricing submissions
• Follow up with customers on:
• Proposals
• Purchase orders
• Coordinate internal processes:
• Credit checks
• Deal registration
• Maintain accurate records in CRM:
• Opportunity status
• Forecast updates
• Generate basic sales reports when required
• Support monthly and quarterly sales forecasting

Key Performance Indicators (KPIs)

• Renewal success rate (%)
• Upsell and cross-sell revenue
• Inbound lead conversion rate
• Quote-to-close ratio
• Accuracy and timeliness of CRM updates
\
• Customer satisfaction score

Requirements & Qualifications

Experience

• 1–4 years experience in:
• Account support
• Experience in IT, telco, cloud, or managed services is an advantage

Preferred Industry Knowledge

• Connectivity (DIA, MPLS, broadband)
• CPaaS (SMS, WhatsApp, Voice)
• Basic understanding of cloud or IT solutions
• ITSM

(Training will be provided.)

Core Competencies

• Strong communication and follow-up skills
• Highly organized and detail-oriented
• Good negotiation and objection-handling skills
• Customer-focused mindset
• Able to multitask in a fast-paced environment
• Comfortable working with targets and KPIs
• Strong coordination and internal communication skills

What Success Looks Like

Within the first 6 months, the Inside Sales Executive will:

• Achieve high renewal success rate
• Grow recurring revenue through upselling
• Maintain accurate CRM data
• Support sales team in faster deal closure
• Improve overall customer retention and satisfaction