Inside Sales Executive

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading technology services company in Kuala Lumpur is seeking a proactive Inside Sales Executive to support revenue growth through customer renewals, upselling, and inbound sales opportunities. This role involves managing existing customers, ensuring contract continuity, and maximizing recurring revenue. The ideal candidate will have strong communication skills, be highly organized, and have a customer-focused mindset. Training will be provided, making this a great opportunity for those with 1-4 years of relevant experience.

Qualifications

• 1–4 years experience in account support.
• Experience in IT, telco, cloud, or managed services is an advantage.

Responsibilities

• Manage renewal contracts for existing customers.
• Identify upsell opportunities within existing accounts.
• Handle inbound sales enquiries from various sources.
• Prepare quotations and proposals.
• Coordinate internal processes and maintain CRM records.
• Support monthly and quarterly sales forecasting.

Skills

Strong communication and follow-up skills

Highly organized and detail-oriented

Good negotiation and objection-handling skills

Customer-focused mindset

Able to multitask in a fast-paced environment

Comfortable working with targets and KPIs

Strong coordination and internal communication skills

Job description

Overview

We are seeking a proactive and detail-oriented Inside Sales Executive to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.

This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.

The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.

Key Responsibilities

Customer Renewals & Retention (Primary Focus)

• Manage renewal contracts for existing customers:
• Connectivity
• CPaaS
• Managed services
• ITSM
• Track contract expiry dates and initiate renewal discussions early
• Improve customer retention rate and recurring revenue stability

Upsell & Cross-sell

• Identify upsell opportunities within existing accounts:
• Additional bandwidth
• Backup links
• Add-on services
• Cross-sell complementary solutions based on customer usage
• Work closely with presales and operations teams on proposals
• Handle inbound sales enquiries from:
• Website leads
• Marketing campaigns
• Existing customer requests
• Qualify leads and convert them into opportunities
• Escalate complex or large opportunities to BDM hunters when required
• Prepare quotations, proposals, and pricing submissions
• Follow up with customers on:
• Proposals
• Purchase orders
• Coordinate internal processes:
• Credit checks
• Deal registration
• Maintain accurate records in CRM:
• Opportunity status
• Forecast updates
• Generate basic sales reports when required
• Support monthly and quarterly sales forecasting

Key Performance Indicators (KPIs)

• Renewal success rate (%)
• Upsell and cross-sell revenue
• Inbound lead conversion rate
• Quote-to-close ratio
• Accuracy and timeliness of CRM updates
• Customer satisfaction score

Requirements & Qualifications

Experience

• 1–4 years experience in:
• Account support
• Experience in IT, telco, cloud, or managed services is an advantage

Preferred Industry Knowledge

• Connectivity (DIA, MPLS, broadband)
• CPaaS (SMS, WhatsApp, Voice)
• Basic understanding of cloud or IT solutions
• ITSM

Training will be provided.

Core Competencies

• Strong communication and follow-up skills
• Highly organized and detail-oriented
• Good negotiation and objection-handling skills
• Customer-focused mindset
• Able to multitask in a fast-paced environment
• Comfortable working with targets and KPIs
• Strong coordination and internal communication skills

What Success Looks Like

Within the first 6 months, the Inside Sales Executive will:

• Achieve high renewal success rate
• Grow recurring revenue through upselling
• Maintain accurate CRM data
• Support sales team in faster deal closure
• Improve overall customer retention and satisfaction