Innovation and Process Manager

Hilti (Malaysia) Sdn Bhd; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading construction innovation company in Kuala Lumpur, Malaysia, is seeking an experienced Innovation & Process Manager. This role emphasizes strategic marketing, innovation, and collaboration across global teams, aimed at enhancing business processes and achieving measurable impact. The ideal candidate will have a customer-centric mindset with a strong background in market reach functions. The company offers a caring culture, competitive rewards, and comprehensive development opportunities.

Benefits

Competitive rewards

Career development opportunities

Medical education support

Company car and allowances

Qualifications

• Minimum 5 years of experience in market reach related functions.
• Strong understanding of operational efficiency.
• Ability to build collaborative relationships.

Responsibilities

• Monitor market and internal environments for new innovations.
• Support integration of innovation into business processes.
• Manage performance monitoring of implemented innovations.
• Build process landscapes across various operational areas.

Skills

Strategic thinking

Customer-centric mindset

Innovation

Operational efficiency

Collaboration

Job description

We are looking for an Innovation & Process Manager to join the Global Strategic Marketing Team in Kuala Lumpur, Malaysia. In this role, you’ll focus on driving innovation and process excellence by identifying new technologies, fostering collaboration across teams and suppliers, and managing key business processes.

What You’ll Do

• Continuously monitor the market and internal environment to identify new innovations and technologies from suppliers, regions, Competence Centers, Business Units, and Global Process Managers. Evaluate their feasibility, business alignment, and ROI.
• Support CPOs/POs in integrating innovation into the delivery of defined objectives and results.
• Build and maintain relationships with suppliers, market organizations, and Competence Centers to foster collaboration and ensure a steady flow of innovative ideas.
• Monitor the performance of implemented innovations with CPOs/POs, ensuring desired outcomes and providing feedback for continuous improvement or decommissioning.
• Regularly benchmark solution usage against industry standards and identify areas for improvement.
• In close collaboration with the Global Business Process Excellence Manager manage the Global Process Management community, drive governance for process modeling and documentation, and enable the Market Reach Process Organization to build and scale strategic marketing processes.
• Build and maintain process landscapes, covering areas such as account development, pricing, order management, lifecycle management, large projects, engineering services, and enabling processes.
• Strengthen business acumen of technical team members, facilitate exchange between Hilti Asia in Kuala Lumpur/Malaysia, global teams and region A2.
• Support KL-based team leaders in initiatives to strengthen KL teams.
• Collaborate closely with the global team at our headquarters in Schaan, Liechtenstein, as well as with regional teams across multiple time zones and geographies.

What You’ll Bring

• Min 5 years of experience in market reach related functions.
• Strong strategic thinking and business acumen with a customer-centric mindset.
• Demonstrated passion for innovation, continuous improvement, and delivering measurable impact across business processes and outcomes.
• Strong process-oriented mindset, with a focus on operational efficiency and a proactive, results-driven attitude.
• Advanced ability to build and nurture collaborative relationships, driving alignment and engagement across diverse teams, organizational levels, and external partners.

What’s In It for You

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, celebrating our commitment to a culture that values care, performance, and innovation.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Medical education support.
• Dental vision.
• Company car, petrol card, toll & parking allowance.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.