Innovation and Process Manager

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading construction solutions provider in Malaysia is seeking an experienced candidate to drive innovation and enhance process excellence. The role requires a minimum of 5 years in market reach functions, strong strategic thinking, and the ability to build collaborative relationships. You will be instrumental in integrating new technologies and ensuring operational efficiency. The company values inclusion and offers competitive rewards with a focus on career development.

Benefits

A caring and performance-oriented culture

Competitive rewards

Comprehensive career development opportunities

Qualifications

• Minimum 5 years of experience in market reach related functions.
• Strong strategic thinking and business acumen.
• Demonstrated passion for innovation and delivering measurable impact.
• Focus on operational efficiency and results-driven attitude.
• Ability to build and nurture collaborative relationships.

Responsibilities

• Monitor market and internal environment for innovations.
• Support integration of innovation into delivery objectives.
• Build relationships with suppliers and competence centers.
• Benchmark solution usage against industry standards.
• Manage the Global Process Management community.

Skills

Strategic thinking

Business acumen

Customer-centric mindset

Passion for innovation

Process-oriented mindset

Collaborative relationship building

Job description

Overview

What\'s the role? Take the chance to bring innovation and process excellence to our customer-facing employees, collaborating with teams across 120 locations!

What the role involves

• Continuously monitor the market and internal environment to identify new innovations and technologies from suppliers, regions, Competence Centers, Business Units, and Global Process Managers. Evaluate their feasibility, business alignment, and ROI.
• Support CPOs/POs in integrating innovation into the delivery of defined objectives and results.
• Build and maintain relationships with suppliers, market organizations, and Competence Centers to foster collaboration and ensure a steady flow of innovative ideas.
• Monitor the performance of implemented innovations with CPOs/POs, ensuring desired outcomes and providing feedback for continuous improvement or decommissioning.
• Regularly benchmark solution usage against industry standards and identify areas for improvement.
• In close collaboration with the Global Business Process Excellence Manager manage the Global Process Management community, drive governance for process modeling and documentation, and enable the Market Reach Process Organization to build and scale strategic marketing processes.
• Build and maintain process landscapes, covering areas such as account development, pricing, order management, lifecycle management, large projects, engineering services, and enabling processes.
• Strengthen business acumen of technical team members, facilitate exchange between Hilti Asia in Kuala Lumpur/Malaysia, global teams and region A2.
• Support KL-based team leaders in initiatives to strengthen KL teams.

What you need

• Min 5 years of experience in market reach related functions.
• Strong strategic thinking and business acumen with a customer-centric mindset.
• Demonstrated passion for innovation, continuous improvement, and delivering measurable impact across business processes and outcome.
• Strong process-oriented mindset, with a focus on operational efficiency and a proactive, results-driven attitude.
• Advanced ability to build and nurture collaborative relationships, driving alignment and engagement across diverse teams, organizational levels, and external partners.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms. At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact. Whether you\'re in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let\'s make construction better and build a better future for everyone, everywhere.

What do we offer?

We really value our people, and we\'ve worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• We do not include external links in this description; Kuala Lumpur | Hilti Careers is mentioned for context only.