Information Technology Support Specialist

TECEZE; Bayan Lepas; On-site; MYR 48,000 - 60,000; Full time

Job summary

A tech services company is seeking an IT Support / EUC Specialist in Penang. This role involves installing and maintaining desktop systems, troubleshooting hardware/software, and supporting Office 365. The ideal candidate should have strong communication skills and knowledge of network troubleshooting. The position offers an engaging work environment and opportunities for professional development.

Qualifications

• Experience in installing and configuring desktop computers and applications.
• Ability to troubleshoot hardware/software issues efficiently.
• Knowledge of DHCP and DNS necessary for role.

Responsibilities

• Install, configure, and maintain desktop systems and applications.
• Perform hardware/software troubleshooting and resolution.
• Document incidents and technical resolutions for knowledge base.

Skills

Desktop support

Hardware troubleshooting

Good communication skills

Office 365 support

Network troubleshooting

Tools

Windows OS

Mac OS

Office 365

Job description

JTitle: IT Support / EUC Specialist

Location: Malaysia, Bayan Lepas

Duration: 1 year – Extendable

Job Description: Field IT

Roles and Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• assessment required by the customer for every profile along with submission (Mandatory