Information Technology Network Engineer

Mesiniaga Berhad; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Penang is seeking an Information Technology Network Support Engineer to manage and improve IT infrastructure and network systems. The ideal candidate will have a degree in IT, at least 2 years of relevant experience, and possess a Cisco certification. Proficiency in English is essential for communication with global teams. The role involves monitoring service requests and ensuring compliance with corporate IT security policies.

Qualifications

• At least 2 years in IT working experience on hardware software & networking.
• Able to communicate technical problems in simple terms.

Responsibilities

• Plan and manage IT infrastructure and network topology.
• Monitor IT Service Requests and incidents to ensure timely resolutions.
• Liaise with Global IT Team and vendors for project implementations.

Skills

Technical support

Communication in English

Multitasking

Customer-oriented attitude

Education

Degree in IT related courses

Tools

Cisco Certified Network Associate (CCNA)

Job description

Job Description for Information Technology Network Support Engineer

Responsibilities

• Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, Firewall and).
• Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).
• Monitor and propose improvement/upgrade for systems and network growth demands.
• Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.
• Daily monitor the IT Service Request/ Incidents to ensure timely correct on any incidents.
• Maintain a proactive approach in attending to user’s requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Prepare technical documentation, procedures and guidelines and update according to SOP.
• Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment is working fine.
• Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented per specification and timely manner.
• To perform any other tasks or assignments as directed by the management from time to time.

Requirements

• Education Level: At least Degree or above in IT related courses (Computer Science, Information Technology).
• Competency and experience: At least 2 years in IT working experience on hardware software & networking.
• Cisco Certified Network Associate (CCNA) or equivalent certification is preferred.
• Previous work experience at manufacturing company are encouraged to apply.
• Skills: Able to provide technical support and explain technical problem in simple term in English.
• Languages: English as need to communicate with Global IT counterparts.
• Possess good & customer-oriented attitude, integrity, multitasking and able to work.