Information Technology Assistant

GP Energy Tech; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology support company in Malaysia is looking for a Technical Support specialist to provide first-level technical assistance, assist in system maintenance, and collaborate with IT teams. The ideal candidate holds a diploma or bachelor's degree in IT and possesses troubleshooting skills. Fresh graduates are encouraged to apply. Salary range is RM2,500 - RM3,300.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome.
• Internship or academic project experience in IT is a plus.
• Basic IT-related certifications are an advantage.

Responsibilities

• Provide first-level support for hardware, software and network issues.
• Respond to help desk requests and resolve technical problems.
• Assist in installation, configuration and maintenance of systems.
• Help monitor and maintain IT infrastructure.
• Maintain records of IT assets and software licenses.

Skills

Troubleshooting

Customer support

Network configuration

System maintenance

Education

Diploma or Bachelor's degree in Information Technology

Tools

CompTIA A+

Google IT Support

Microsoft Fundamentals

Job description

SALARY RANGE: RM2,500 - RM3,300

JOB DESCRIPTION

Technical support

• Provide first-level support to staff for hardware, software and network issues.
• Respond to help desk requests and resolve technical problems promptly.

System maintenance

• Assist in the installation, configuration and maintenance of computer hardware and software.
• Perform routine system updates and backups.

Network Support

• Help monitor and maintain IT infrastructure.
• Assist with setting up and troubleshooting network connections.

Inventory & documentation

• Maintain records of IT assets, software licenses and equipment inventory.
• Document technical procedures and user guides.

Security & Compliance

• Support implementation of basic cybersecurity measures.
• Ensure systems comply with company policies and standards.

Collaboration

• Work closely with IT manager and other team members to support projects & initiatives.
• Assist in training staff on new technologies and systems.

QUALIFICATIONS

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome
• Internship or academic project experience in IT is a plus.
• Basic IT-related certifications (e.g. CompTIA A+, Google IT Support, Microsoft Fundamentals) are an advantage.