Information Assistant - Operations

Malaysia Airports Berhad; Miri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major airport service provider is looking for an Information Assistant in Miri to deliver excellent customer service. The ideal candidate will make flight announcements in Malay and English, manage customer inquiries, and handle complaints tactfully. The role requires strong communication skills, a customer-oriented personality, and basic computer knowledge. Minimum educational requirement is SPM or equivalent, with additional emphasis on relevant experience. Applications close on February 3, 2026, and are open to Malaysian citizens only.

Qualifications

• Minimum 1 year relevant working experience preferred.
• Candidates must be Malaysian citizens.

Responsibilities

• Provide efficient service to all customers.
• Make announcements in Malay and English.
• Answer customer calls politely and professionally.
• Manage complaints and handle difficult situations.

Skills

Good communication skills

Customer service oriented

Able to work independently

Computer literate

Fluent in English

Fluent in Bahasa Malaysia

Education

SPM or equivalent

Job description

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Information Assistant - Operations (Duty Operations) MASB @ Miri

Job Description

GENERAL SUMMARY

• Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

• Make a clear and precise announcement in Malay and English languages on flight departures; delays and other relevant flight information
• Provide customers with the latest and accurate information on Flight Information Display System (FIDS) and assist customers that required assistance
• Answer all calls within 3 rings; answer politely and professionally
• Perform duties at all designated counters such as PA Room; VIP Room; PABX Room and at all Information desks
• Ensure all facilities at the work place are serviceable and will report immediately to Supervisor on faulty equipment
• Record all ETA and ETD given by the Air Traffic Control Tower and liase with Aerobridge Operator pertaining to aircraft docking bay.
• Practice Standard People Practice (SPP) when attending customers
• Ensure the VVIP/VIP rooms are clean and well organized and that all facilities are serviceable.
• Handle difficult customers tactfully and accept complaints in a professional manner.
• Manage complaints
• Able to respond quickly and efficiently to customer requests
• Able to deal with difficult situations with tact and diplomacy
• Handle requests for information and stay updated on the changes to flights.
• Dealing with lost property
• Information assistant should have excellent communication skills and know how to deal with people in a kind, polite, and patient manner.

Skills

• Able to work independently with minimumsupervision
• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken English and Bahasa Malaysia
• Must be computer literate

Relevant Industries

Preferable with minimum 1 year relevant working experience

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 3 February 2026
Only shortlisted candidates will be notified.

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