Indoor Sales Coordinator / Executive (Kota Kemuning) Based Office

Ace Print Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading printing company in Kota Kemuning is seeking an Indoor Sales Coordinator. Responsibilities include assisting outdoor sales, managing customer inquiries, and ensuring smooth order processing. The ideal candidate should have at least SPM and relevant experience, along with strong skills in customer service and Microsoft Office. Competitive salary and benefits offered.

Benefits

Flexible Working Hours

Free Parking Provided

Annual Bonus & Increment

Medical and Hospitalization Benefits

Career Growth & Advancement Opportunities

Qualifications

• Minimum SPM; Diploma or Bachelor's Degree in Business Studies, Administration or relevant qualification.
• Minimum 1 year of relevant working experience, or fresh graduate with knowledge in SQL systems.
• Proficiency in Microsoft Office applications (especially Excel, Word).
• Knowledge of customer service development, prepared to provide customers with information and assistance.

Responsibilities

• Assist Outdoor-sales in providing excellent customer service.
• Attend to incoming calls and customer enquiries.
• Validate quotations before issuing invoices.
• Process customer orders via different communication channels.
• Complete ad-hoc jobs as assigned.

Skills

Customer service

Teamwork

Communication skills

Microsoft Office (Excel, Word)

SQL systems knowledge

Education

SPM; Diploma or Bachelor's Degree in Business Studies, Administration or relevant qualification

Job description

Indoor Sales Coordinator / Executive (Kota Kemuning) Based Office

🗓️ 5-Day Work Week

⏰ Flexible Working Hours

🅿️ Free Parking Provided

💰 Competitive Salary Package

🎁 Annual Bonus & Increment

🚀 Career Growth & Advancement Opportunities

🌴 Attractive Annual Leave Entitlement

🏥 Medical and Hospitalization
Benefits Provided

Job Responsibilities

• Assist Outdoor-sales in providing excellent customer service and building good rapport with customers to satisfy each customer's needs.
• Attend to incoming calls and customer enquiries.
• Validate quotations before issuing invoices and delivery orders.
• Refer to respective Outdoor-sales for quoting price to customers; no pricing authority.
• Process customer place orders via fax, e‑mail, messenger, walk‑in, call, or other communication channels; check every hour, respond within an hour, and answer incoming calls and return missed calls immediately.
• Issue invoices, delivery orders, goods return notes, picking lists, and proforma invoices following company procedures.
• Submit all orders before cut‑off time to logistics.
• Check delivery status daily to ensure all stock is delivered as requested.
• Ensure chop & sign are stated clearly on invoices or delivery orders; follow daily chop & sign procedure for local/deliver by Outdoor-sales/own collection.
• Ensure all chop & sign are clear before the end of the following month.
• Prepare submission to customer following the deadline given by customer or company.
• Cooperate with other departments to ensure the operation process runs smoothly.
• Back up indoor during their absences (off day, EL, AL, MC & training).
• Complete any ad‑hoc job assigned by superior/senior from time to time.
• Maintain confidentiality of all company data and information; no information disclosure without prior approval.
• Seek approval from outdoor‑sales or management for any suspicious account.
• Meet all deadlines given by management or superior.
• Maintain proper filing of documents.
• Undertake other special assignments, ad‑hoc jobs or projects as required by management or superior from time to time.

Job Requirements

• Minimum SPM; Diploma or Bachelor's Degree in Business Studies, Administration or relevant qualification.
• Minimum 1 year of relevant working experience, or fresh graduate with knowledge in SQL systems.
• Proficiency in Microsoft Office applications (especially Excel, Word).
• Knowledge of customer service development, prepared to provide customers with information and assistance on facilities and services.
• Strong teamwork and independent working ability.
• Good communication skills; fluency in bilinguals preferred.
• Emotional control and good EQ, especially during harsh hours.
• Cooperative attitude is essential.
• Ability to work independently under minimal supervision.
• Positive, initiative‑driven, diligent team player.

Successful candidates will receive a competitive salary, good fringe benefits, on‑the‑job training and excellent career progression.

Interested candidates are invited to apply online with a detailed resume indicating current & expected salary.

Confidentiality assured.

Only candidates who meet the minimum requirements will be contacted.