Indoor Sales Consultant

AA Alive; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A medical device distributor is looking for an Indoor Sales Consultant to engage with customers through various channels in Kuala Lumpur. The role involves advising clients on medical equipment, owning the complete sales cycle, and meeting performance targets. Ideal candidates must speak excellent Bahasa Melayu, possess a passion for sales, and be able to thrive in a fast-paced environment. Competitive base salary plus uncapped commissions are offered.

Benefits

Uncapped commissions

Paid training

Product certifications

Staff purchase program

Performance awards

Qualifications

• Excellent Bahasa Melayu (written & spoken); English, Mandarin, Tamil, or local languages a plus.
• Must have sales drive, passion to win, and be coachable.
• Ability to handle customer objections with empathy.

Responsibilities

• Advise & recommend solutions based on customer needs.
• Own the sales cycle: respond, qualify, present & close.
• Hit targets for revenue, conversion rate, and response time.

Skills

Sales drive

Customer empathy

Digital fluency

Excellent Bahasa Melayu

Resilience

Tools

WhatsApp Business

Google Workspace

CRM software

Job description

Indoor Sales Consultant (In-Store & Inside Sales)

Location: Batu Caves showroom (10 Jalan Perusahaan Amari, Batu Caves, KL)
Employment type: Full-time (sales‑target role)
Schedule: 3.5 days/week — 14‑hour shifts (e.g., 3 full days + 1 half‑day), with meal breaks

Why this role rocks

High earnings: Competitive base + uncapped commissions.

Warm leads: You’ll work with inbound enquiries (phone, WhatsApp, walk‑ins, web) — less cold prospecting, more closing.

Real impact: Help families, hospitals, and nursing homes choose the right medical/homecare equipment.

Career runway: Clear path to Senior Consultant → Team Lead → Manager, plus product certifications and sales training.

Time that suits you: Intense 3.5‑day weeks create longer stretches of personal time on off days.

What you’ll do

Advise & recommend the best solutions based on each customer’s needs, budget, and urgency.

Own the sales cycle: respond fast to enquiries, qualify, present options, quote, follow up by phone, and close.

Delight customers: handle issues professionally; coordinate deliveries, rentals/returns, and aftersales support with ops.

Hit targets: meet or exceed monthly revenue, conversion rate, and response‑time KPIs.

Stay organized: update CRM/Google Sheets, manage pipelines, and keep accurate notes and documents.

Be omnichannel: WhatsApp Business, phone, email, walk‑ins, social DMs — wherever customers reach us.

What you’ll bring

Excellent Bahasa Melayu (written & spoken) — English or Mandarin or Tamil or any local languages is a plus.

Sales drive: hardworking, passion to win, self‑motivated, disciplined, and coachable.

Customer empathy with strong phone presence and objection‑handling skills.

Resilience & stamina to thrive in 14‑hour shifts (with breaks) and weekend/public‑holiday rotations.

Digital fluency: WhatsApp Business, basic Google Docs/Sheets, and CRM habits.

Nice to have: retail/inside sales experience; healthcare/homecare product exposure.

3.5 days/week (example: Mon, Wed, Fri full shifts + Sat half‑day; final roster set by manager).

14 hours per shift, with meal/rest breaks; rotating weekends/public holidays.

Competitive base salary + uncapped commission + monthly team bonuses.

EPF, SOCSO, EIS; paid training; product certifications.

Staff purchase program; performance awards and fast‑track promotions for top performers.

Tools you’ll use

WhatsApp Business, phone system, Google Workspace (Docs/Sheets/Drive), simple CRM, POS/invoicing

Application questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?

AA Alive Sdn Bhd market and distribute medical devices and consumer health items. Established in 2016, we adopt a customer‑first and great after‑sales service approach. Underlying this approach are upstanding associates within our organization. As such, we are actively looking for aspiring candidates to accelerate our growth.