Indoor Sales Assistant

Demco Industries; Kapar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sales firm in Kapar, Malaysia is looking for a Sales Administrator to manage incoming enquiries and prepare sales documentation. Ideal candidates should have a diploma in Business Administration or a related field and 1–2 years of experience in indoor sales. Strong communication skills in English and Bahasa Malaysia are essential, with proficiency in MS Office required. This role will involve liaising with various departments, ensuring effective sales operations, and supporting the sales team in achieving targets. Competitive benefits include medical leave and a performance bonus.

Benefits

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Training Provided

Performance Bonus

Qualifications

• 1–2 years of experience in indoor sales or sales administration is preferred.
• Able to handle pressure and multitask in a fast-paced environment.
• Willing to perform general administrative duties related to sales.

Responsibilities

• Handle incoming sales enquiries via phone, email, or walk-in customers.
• Prepare quotations, proforma invoices, and sales orders accurately.
• Coordinate with warehouse/logistics for order fulfillment.
• Monitor order status, outstanding payments, and customer follow-ups.

Skills

Communication skills in English

Communication skills in Bahasa Malaysia

Proficiency in MS Office (Excel, Word, Outlook)

Follow-up skills

Attention to detail

Education

Diploma or Certificate in Business Administration, Sales, Marketing, or related field

Tools

Basic ERP / accounting system

Job description

Requirement

• Diploma or Certificate in Business Administration, Sales, Marketing, or related field.
• At least 1–2 years of working experience in indoor sales / sales administration (fresh graduates may be considered).
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Computer literate, proficient in MS Office (Excel, Word, Outlook) and basic ERP / accounting system.
• Ability to prepare quotations, invoices, and sales documentation accurately.
• Good coordination skills to liaise with sales, warehouse, logistics, and accounts departments.
• Strong follow-up skills and attention to detail.
• Able to work independently and meet deadlines.
• Well-organized, responsible, and customer-oriented.
• Able to handle pressure and multitask in a fast-paced environment.
• Willing to perform general administrative duties related to sales.

Responsibility

• Handle incoming sales enquiries via phone, email, WhatsApp, or walk-in customers.
• Prepare quotations, proforma invoices, and sales orders accurately.
• Follow up on quotations and pending orders.
• Process customer purchase orders and ensure correct entry into the system.
• Coordinate with warehouse / logistics for order fulfillment and delivery status.
• Provide product information, pricing, and availability to sales person.
• Update customer database and contact details.
• Liaise with Outdoor Sales, Production, QC, admin and Accounts departments.
• Communicate order status, stock availability, and delivery schedules.
• Support sales team with documentation and administrative tasks.
• Prepare daily, weekly, or monthly sales reports.
• Monitor order status, outstanding payments, and customer follow-ups.
• Assist in achieving departmental sales targets.
• Ensure accuracy and compliance with company procedures and pricing policies.
• Perform general office administration related to sales activities.

Benefits

• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO
• Training Provided
• Performance Bonus