INDOOR SALES AND DIGITAL MARKETING ASSISTANT

Dep Soon Steel Sdn. Bhd.; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading steel company in Klang City is looking for a Digital Marketing Assistant to manage customer inquiries, support sales processes, and execute digital marketing initiatives. The ideal candidate should possess strong communication skills in English and Bahasa Malaysia, proficiency with digital tools, and a customer-focused mindset. This role offers a competitive salary ranging from RM2,300 to RM3,200 based on qualifications and experience.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to create visually appealing content.
• A proactive attitude with strong organizational skills is required.

Responsibilities

• Answer incoming sales inquiries via phone, email, and messaging platforms.
• Prepare and follow up on sales quotations and process orders.
• Identify and qualify potential sales leads.

Skills

Communication skills in English

Communication skills in Bahasa Malaysia

Proficiency with digital tools

Organizational skills

Customer-focused mindset

Education

STPM/Diploma in Marketing or related field

Bachelor's degree in Marketing, Business Administration, or IT

Tools

CRM software

Microsoft Office Suite (Excel)

Social media platforms

Job description

Customer engagement: Answer incoming sales inquiries via phone, email, and instant messaging platforms like WhatsApp.

Sales process management: Prepare and follow up on sales quotations, process orders, and assist with other sales documentation.

Lead qualification: Identify and qualify potential sales leads by understanding customer needs and answering product questions.

Customer relationship management: Maintain and update the customer database (CRM) with current information on sales activities and customer feedback.

Customer satisfaction: Coordinate with the operations or logistics team to ensure smooth order delivery and provide after-sales support.

Interdepartmental coordination: Liaise with other departments, such as production or logistics, to support sales and marketing initiatives.

Digital marketing execution

Content creation: Develop and create engaging content, such as graphics, videos, and captions, for the company's social media platforms (e.g., Facebook, Instagram, TikTok).

Social media management: Manage and schedule posts on social media channels to increase brand awareness and audience engagement.

Campaign assistance: Support the planning and execution of digital marketing campaigns, including online advertisements (e.g., Meta Ads, Google Ads).

Performance tracking: Monitor and analyze key marketing metrics, such as leads and ad performance, and report findings to the management.

Website maintenance: Assist in updating website content using a content management system (CMS).

Requirement:

Education: STPM/Diploma or bachelor's degree in Marketing, Business Administration, IT or a related field is typically preferred. Fresh graduates are also encouraged to apply.

Experience: Previous experience in a sales, marketing, or customer service role is often an advantage.

Skills:

Strong verbal and written communication skills in English and Bahasa Malaysia. Proficiency in other languages like Mandarin may be required, depending on the target market.

Proficiency with digital tools, including social media platforms, Microsoft Office Suite (especially Excel), and CRM software.

Ability to create visually appealing content is often required.

A proactive attitude with strong organizational and time-management skills to handle multiple tasks simultaneously.

A customer-focused mindset with excellent interpersonal skills.

Personal attributes: Highly motivated, detail-oriented, adaptable, and a good team player.

Working Days: 6 Days Full (Monday to Friday with Alternate Saturday)

Salary: RM2,300 – RM3,200.00 (Based on qualifications and experience)

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Digital Marketing Assistant?
• How many years of digital marketing experience do you have?