Incident, Problem and Change (IPC) Specialist

Lenovo; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company seeks an Incident, Problem and Change Specialist in Kuala Lumpur. The role involves managing change processes, leading the Change Advisory Board, and ensuring compliance with ISO standards. Ideal candidates will have expert knowledge in ITIL change management and strong communication skills in Cantonese, English, and Mandarin. This full-time position may require shift work in a 24x7 environment.

Qualifications

• Expert knowledge in Change management process in ITIL.
• Secondary skill in supporting Incident & Problem management.
• Ability to work in shifts in a 24x7 operating environment.

Responsibilities

• Conduct change management plan and evaluate change impact.
• Serve as Chairperson of Change Advisory Board (CAB).
• Analyze, track, and report on change tickets.

Skills

Change management process knowledge in ITIL

Incident & Problem management

Intermediate level of Microsoft Office

Experience with BMC Helix ITSM or equivalent

Excellent communication skills in Cantonese, English, Mandarin

Tools

BMC Helix ITSM

ServiceNow

OpenText

Job description

Incident, Problem and Change (IPC) Specialist

General Information

WD00089756

Career area:

Information Technology

Country/Region:

Malaysia

State:

City:

Date:

Thursday, October 16, 2025

Working time:

Full-time

Additional Locations: * Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

You will:

• Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
• Chairperson of the Change Advisory Board (CAB)
• Identify areas of improvement in change process when change fails to complete within change windows
• Analyze, track, record, report and update regularly on change tickets
• Work with internal team to identify potential process, monitoring, resolution to improve on change management
• Prepare reporting as part of deliverables to the customer
• Ensure existing and future documentation process, SOP, manual are compliant to the company ISO standard
• Participate and provide assistance for audit, ISO and general compliance and assurance activities

You bring:

• Expert knowledge in Change management process in ITIL, procedures and standard operating work.
• Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
• Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
• Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
• Excellent communications skill in Cantonese, English, Mandarin.
• Ability to work in shift as per roster or on call basis in a 24x7 operating environment

#LPS

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