Incident Manager (6-months Contract)

Argyll Scott Singapore; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A regional digital operations company seeks an experienced Incident Manager to lead incident response for production systems across Asia. You will collaborate with technical teams, maintain service stability, and drive process improvements in a dynamic environment. Ideal candidates have proven incident management experience and strong stakeholder management skills. Applications can be sent to [e-mail].

Qualifications

• Proven experience in Incident Management within an enterprise or digital environment.
• Strong decision-making ability during high-impact incidents.
• Familiarity with ITIL frameworks.

Responsibilities

• Lead incident response activities for production systems.
• Act as the central coordination point during critical incidents.
• Conduct root cause analysis for process improvement.

Skills

Incident Management

Stakeholder Management

Analytical Skills

Decision-Making Under Pressure

Education

Degree in Information Technology or related discipline

Tools

ServiceNow

Jira

Job description

Company / Role Overview

We are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You’ll collaborate with regional stakeholders and technical teams to maintain service stability and enhance response readiness in a dynamic digital environment.

Key Responsibilities

• Lead incident response activities for production systems, ensuring timely resolution and minimal business disruption.
• Act as the central coordination point between technical, business, and vendor teams during critical incidents.
• Maintain clear, structured communication with stakeholders throughout the incident lifecycle.
• Conduct root cause analysis and identify opportunities for process improvement.
• Develop and refine incident management procedures, escalation paths, and reporting standards.
• Support post-incident reviews and ensure lessons learned are documented and implemented.

Job Requirements

• Proven experience in Incident Management or a similar IT operations/support role within an enterprise or digital environment.
• Strong composure and decision-making ability under pressure during high-impact incidents.
• Familiarity with ITIL frameworks and hands‑on experience with incident tracking tools such as ServiceNow, Jira, or equivalent.
• Excellent stakeholder management and communication skills, both technical and non‑technical.
• Analytical mindset with a structured approach to diagnosing and resolving issues.
• Degree in Information Technology, Computer Science, or related discipline preferred.
• Experience working in regional or cross‑functional setups is an advantage.

If this role aligns with your experience and career goals, please send your application to [e-mail].

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.