Inbound Tour Operation

Domo Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading travel services company in Kuala Lumpur seeks a Travel Coordinator to manage client inquiries, coordinate travel logistics with various vendors, and enhance customer satisfaction. The ideal candidate should have a relevant degree in Tourism or Hospitality, 1-2 years experience in the travel industry, and possess strong organizational and communication skills. Multilingual ability is preferred. This role may require flexibility beyond normal working hours.

Qualifications

• 1-2 years of relevant working experience, preferably in the education or hospitality industry.
• Ability to handle emergencies and unexpected changes.
• Proficient communicator both oral and written.

Responsibilities

• Coordinate with hotels, transport providers, and guides for seamless travel experiences.
• Customize travel packages to meet specific customer needs.
• Serve as the primary contact for clients, handling inquiries and providing detailed package information.
• Manage logistical aspects including ticket bookings and hotel reservations.

Skills

Organizational skills

Customer service

Relationship management

Communication skills

Teamwork

Multilingual abilities

Education

Relevant degree in Tourism, Hospitality, or related field

Diploma in Marketing/ Business Administration

Job description

Responsibilities

• Coordinate with hotels, transport providers, and guides for seamless travel experiences.
• Customize travel packages to meet specific customer needs.
• Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
• Serve as the primary contact for clients, handling inquiries and providing detailed package information.
• Build and maintain client relationships for repeat business.
• Ensure all tour components (accommodations, transportation, activities) are executed as scheduled.
• Manage logistical aspects including ticket bookings, hotel reservations, and transport arrangements.
• Assess and maintain service quality of vendors; implement improvements based on customer feedback.

Key Requirements

• Strong organizational and planning skills.
• Excellent customer service and relationship management abilities.
• Ability to handle emergencies and unexpected changes.
• Knowledge of the travel and tourism industry.
• Effective communication and teamwork skills.

Qualifications

• Relevant degree in Tourism, Hospitality, or related field.
• Experience in tour operations or travel industry.
• Minimum possess Diploma in Marketing/ Business Administration or related fields.
• Minimum 1-2 years of relevant working experience, preferably in the education industry or hospitality industry with involvement in customer relations or equivalent.
• Multilingual ability is an added advantage;
• Proficient communicator both oral and written;
• Able to work beyond normal working hours when needed.