Inbound Sales Representative

Denave; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider located in Selangor, Malaysia is seeking a sales representative to engage with Mandarin/Cantonese speaking customers. Responsibilities include selling IT products through various inbound channels and building a consistent sales pipeline. Ideal candidates should possess strong verbal and written communication skills, be detail-oriented, and have a minimum of one year of tele sales experience. Proficiency in Microsoft Office Suite and CRM tools is required, along with the ability to work flexible hours.

Qualifications

• Minimum 1 year of inbound/inside/tele sales experience or sales via e-commerce platforms.
• Proficient in English and native Mandarin/Cantonese.
• Able to work weekends, public holidays, and rotating shifts.

Responsibilities

• Analyse and identify customer needs and match against IT products.
• Sell IT products via calls, chats, and emails.
• Build and maintain sales pipelines with accurate forecasting.

Skills

Verbal and written communication skills

Sales performance goal achievement

Detail-oriented

Multitasking ability

Negotiation skills

Problem-solving skills

Tools

Microsoft Office Suite

CRM tools

Job description

Responsibilities:

Analyse and identify Mandarin/Cantonese speaking customer needs and match against IT products.

Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and follow-up to customers.

Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and Email environment.

Communicate professionally with customers regarding current promotions and product upgrades and new product launches.

Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.

Daily Sales Pipeline and Activity to be updated in CRM and maintained.

Follow up with customers to solicit further sales, respond to sales enquiries.

Maintain professional customer services via verbal and in written communication.

Adhere to sales process, pipeline management, ethics and compliance.

Team-Player, Flexible and

Job Requirements:

• Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce platforms.
• Desire to meet and exceed sales performance goals
• Able to work weekends, PH and rotating shifts
• Working knowledge of Microsoft Office Suite and CRM tools.
• Able to type at least 35 WPM with proper spelling and grammar
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
• Strong verbal and written skills with commercial sense, problem solving and negotiation skills.
• We are seeking candidates proficient in English and native Mandarin/Cantonese to effectively communicate with Hong Kong / Taiwan customers.