Inbound Sales & Operations (China Market)

Mayflower; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading travel management company is seeking an Inbound Sales & Operations professional to target the China market. The successful candidate will manage inquiries, prepare quotations, and ensure smooth tour fulfillment. They should have 5-8 years of experience in managing FIT and group bookings, ideally with familiarity in leisure groups and the China inbound market. Strong communication skills in Mandarin and English are essential. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 5-8 years of experience handling FIT, GIT, and MICE group operations.
• Familiarity with China inbound market trends is an advantage.
• Experience in leisure group management is highly preferred.

Responsibilities

• Develop and secure new business opportunities from the China market.
• Prepare quotations and manage client inquiries.
• Organize and oversee all aspects of tour fulfillment.

Skills

Strong communication skills in Mandarin and English

Excellent organizational skills

Negotiation skills

Customer-focused problem-solving

Education

Diploma or Degree in Tourism, Hospitality, Business, Marketing, or a related field

Tools

Tour planning and reservation systems

Job description

Inbound Sales & Operations (China Market)

To grow the China market by securing new business opportunities across FITs, leisure groups, and MICE segments. This role handles inbound inquiries, prepares quotations, coordinates bookings with suppliers, and ensures smooth tour fulfillment. The position also supports product development, manages client feedback, and works towards achieving sales targets and healthy profit margins.

Business Development & Sales

• Develop and secure new business opportunities from the China market across FITs, leisure groups, and MICE segments.
• Promote and sell travel packages, tours, and services to B2B clients.
• Achieve assigned sales targets and contribute to overall company revenue and growth.
• Support Destination Management business expansion initiatives.

Handling Inquiries, Quotations & Confirmations

• Attend to all FIT and group travel requests, including quotation preparation and responding to client inquiries.
• Manage quotation requests accurately and promptly.
• Coordinate with suppliers and internal departments to ensure all confirmed bookings are fulfilled as quoted.

Fulfillment & Operational Coordination

• Organize and oversee all aspects of tour fulfillment once a quotation is confirmed, for both FITs and leisure groups.
• Work closely with suppliers, product development, reservations, and other internal teams to ensure seamless end-to-end customer experience.

Supplier Management & Product Development

• Collaborate with the product development team to source and enhance travel products, expanding the Destination Management product range.
• Monitor and maintain the quality of existing suppliers and evaluate opportunities to source better or more competitive suppliers.

Service Recovery & Client Feedback

• Manage service recovery efforts and handle client feedback from overseas B2B partners.
• Ensure all tours and services are delivered with satisfactory quality and follow up with suppliers to resolve any issues.

Profitability & Margin Improvement

• Work towards improving profitability and achieving healthy margins.
• Support initiatives to grow high-yield group segments

Requirements

Education & Experience

• Diploma or Degree in Tourism, Hospitality, Business, Marketing, or a related field.
• Minimum 5-8 years of experience handling FIT, GIT, and MICE group operations, including quotations, bookings, and tour fulfillment.
• Experience in leisure group management is highly preferred.
• Familiarity with China inbound market trends and B2B business practices is an advantage.

Technical Knowledge & Skills

• Experienced in using tour planning and reservation systems, and quick to learn new internal or partner tools.
• Strong background in China inbound operations, including managing quotations, agent inquiries, and end-to-end booking coordination.
• Skilled in pitching ideas and proposals to business partners to drive additional ad-hoc group bookings for Malaysia.
• Knowledge of coordinating with suppliers and internal departments to ensure seamless tour fulfillment.

Skills & Competencies

• Strong communication skills in Mandarin and English (written and spoken).
• Excellent organizational, planning, and multitasking abilities.
• Negotiation skills for dealing with suppliers and partners.
• Customer-focused with problem-solving abilities for service recovery situations.

Personal Attributes

• Proactive, results-driven, and target-oriented.
• Team player with a positive attitude and collaborative mindset.
• Attention to detail and commitment to delivering quality service.
• Able to work independently with minimal supervision and flexible hours when required.

Working location: Fraser Business Park, Metro Pudu nearby MRT/LRT public transport.