Inbound Contact Center Specialist: Customer Care

CIMB; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading bank in Malaysia is looking for a Contact Centre Consultant to manage customer inquiries and complaints effectively. You will offer accurate information about products and services, log interactions, and ensure adherence to processes. The ideal candidate should possess strong communication skills, problem-solving capabilities, and a customer-oriented attitude. This full-time position involves a rotating shift and requires the ability to work in a busy environment.

Qualifications

• Ability to handle customer enquiries, requests, and complaints professionally.
• Experience with logging interactions and updating case records in a CRM system.
• Capable of meeting performance indicators and maintaining high service quality.

Responsibilities

• Handle customer enquiries, requests, and complaints in a professional manner.
• Answer inbound calls and make outbound follow-ups as required.
• Log interactions and ensure adherence to standard operating procedures.
• Participate in training to stay updated on products and service standards.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and conflict resolution abilities

Ability to multitask and manage time effectively

Customer-oriented attitude with patience and empathy

Proficiency in contact centre systems

Ability to work in a fast-paced, high-volume environment

Team player with a positive, professional attitude

Tools

CRM tools

Basic computer applications

Job description

A leading bank in Malaysia is looking for a Contact Centre Consultant to manage customer inquiries and complaints effectively. You will offer accurate information about products and services, log interactions, and ensure adherence to processes. The ideal candidate should possess strong communication skills, problem-solving capabilities, and a customer-oriented attitude. This full-time position involves a rotating shift and requires the ability to work in a busy environment.