Inbound Call Center Specialist – English/Mandarin

EPS Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company is seeking a dedicated Customer Service Representative in Kuala Lumpur. Your role will involve providing world-class customer service via telephone, managing customer expectations, and resolving issues effectively. Candidates should have at least a Diploma or Degree in any field and preferably one year of experience in a call center or customer service role. Good command of English is a must, while proficiency in Mandarin is an added advantage. The position offers a contract for 12 months with full-time hours.

Benefits

Basic Salary

Language Allowance

Qualifications

• At least Diploma or Degree from a recognized college or university.
• Preferably 1 year experience in a call center and/or customer service role.
• Experience with inbound calls is essential.

Responsibilities

• Deliver world class customer service via telephone.
• Manage customer's expectations and resolve issues.
• Continuously review and improve service processes.

Skills

Customer service

Communication skills

Problem-solving

Multilingual (English and Mandarin)

Education

Diploma or Degree in any field

Job description

A leading insurance company is seeking a dedicated Customer Service Representative in Kuala Lumpur. Your role will involve providing world-class customer service via telephone, managing customer expectations, and resolving issues effectively. Candidates should have at least a Diploma or Degree in any field and preferably one year of experience in a call center or customer service role. Good command of English is a must, while proficiency in Mandarin is an added advantage. The position offers a contract for 12 months with full-time hours.