In-Room Dining Waiter

Renaissance Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international hotel chain in Kuala Lumpur is seeking an F&B and Event Service Expert to ensure memorable guest experiences and provide high-quality food and beverage services. The ideal candidate will have at least one year of related experience, with responsibilities including following safety protocols, clear communication with guests and team members, and maintaining a professional appearance. This role is essential for creating unique and enjoyable dining experiences.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience.

Responsibilities

• Ensure memorable guest experiences through food and beverage services.
• Follow all safety and security policies and procedures.
• Report maintenance needs and ensure a clean and professional appearance.
• Develop and maintain positive relationships with team and guests.

Job description

POSITION SUMMARY – F&B and Event Service Expert

Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.