In-House Customer Support Specialist (Fixed Hours)

PERSOL; Ampang Jaya Municipal Council; On-site; MYR 30,000 - 45,000; Full time

Job summary

A stable customer service provider is looking for a Customer Support Executive for their in-house team in Malaysia. This role offers fixed working hours and a supportive environment, making it ideal for work-life balance. Responsibilities include handling customer inquiries via phone, live chat, and email, as well as managing feedback and complaints. Candidates should have a diploma or degree with 1–3 years of customer service experience or SPM holders with over 5 years in a relevant role. Strong communication skills and the ability to work under pressure are essential.

Benefits

1-Month Fixed Bonus

Great work-life balance

Convenient location

Supportive and team-oriented work environment

Qualifications

• 1–3 years of customer service or call centre experience.
• Comfortable handling both inbound & outbound calls.

Responsibilities

• Handle customer and agent inquiries via phone, live chat, and email.
• Manage and assess appeals, feedback, and minor complaints.
• Perform effective follow-up and ensure issues are resolved.
• Meet individual KPIs and contribute to overall Contact Centre goals.
• Ensure strong adherence to schedules and daily tasks.

Skills

Strong communication

Patience

Problem-solving skills

Customer-oriented

Proactive

Ability to work under pressure

Education

Diploma/Degree in relevant field

SPM with 5+ years experience

Job description

A stable customer service provider is looking for a Customer Support Executive for their in-house team in Malaysia. This role offers fixed working hours and a supportive environment, making it ideal for work-life balance. Responsibilities include handling customer inquiries via phone, live chat, and email, as well as managing feedback and complaints. Candidates should have a diploma or degree with 1–3 years of customer service experience or SPM holders with over 5 years in a relevant role. Strong communication skills and the ability to work under pressure are essential.