Immediate Hiring | Telemarketing Executive | Basic + Comm

J-Recruit Recruitment Agency; Petaling Jaya; On-site; MYR 25,668 - 27,900; Full time

Job summary

A recruitment agency in Petaling Jaya is looking for a Telemarketing Executive. The role involves contacting customers, upselling, and resolving inquiries. Proficiency in English, Mandarin, and Bahasa Melayu is essential. Starting salary is RM 2300 with a transition to RM 2500 after confirmation.

Qualifications

• Open to learning new communication methods.
• Ability to work through lists and meet deadlines.
• Team player focused on performance targets.
• Experience in tele sales or customer service is a plus.
• Comfortable working with computers.

Responsibilities

• Contact customers to prompt orders and understand decisions.
• Upsell remotely to customers.
• Record customer feedback in database.
• Work with team to improve processes impacting sales.
• Resolve customer issues in coordination with other departments.

Skills

Proficiency in English

Proficiency in Mandarin

Proficiency in Bahasa Melayu

Comfortable using Microsoft Excel

Job description

Job Openings Immediate Hiring | Telemarketing Executive | Basic+Comm

About the job Immediate Hiring | Telemarketing Executive | Basic+Comm

About Employer :

This company is a fast growing, tech-enabled platform that moves tones of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc.). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable.

Starting salary RM 2300 and above after confirmation RM 2500.

After 3 months confirmation of KWSP & SOCSO deduction

Work from Office: 10am - 6pm

Job Description:

• Contacting customers to prompt them to place orders, understand their purchasing decisions
• Contacting customers to upsell them remotely
• Dealing with customer concerns, spoken and unspoken
• Recording customer feedback and information from conversations in our database
• Working with team manager and team members to identify errors in the company's processes which affect customers purchasing decisions
• Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries

Job Requirements:

• You are open to learning and experimenting with new methods of communication and closing sales remotely.
• You are able to work through lists and complete all assigned tasks within the deadlines given.
• You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives.
• Prior experience in tele sales, telemarketing, customer service, data entry is a plus but not essential.
• F&B experience is not required at all.
• Comfortable working with computers, Microsoft Excel especially. Expertise is not required.

Proficiency in English, Mandarin, Bahasa Melayu is required. Other dialects are a bonus.

Apply now or contact the below to know more.