Senior Executive (Infrastructure)

Miaow Miaow Food Products Sdn Bhd; Batu Pahat; On-site; MYR 200,000 - 250,000; Full time

Job summary

A food production company in Johor, Malaysia, is looking for an ICT Officer to join their Infrastructure team. This role involves providing technical support for hardware and software issues, maintaining IT assets, ensuring system stability, and adhering to ICT policies. Candidates should have a minimum diploma in IT or related fields, with strong troubleshooting skills and proficiency in English, Bahasa Malaysia, and Mandarin. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are encouraged to apply.
• 1-3 years of relevant experience is preferred.
• Exposure to networking (LAN, TCP/IP) is advantageous.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Maintain accurate ICT asset inventory and documentation.
• Ensure timely resolution of support tickets.

Skills

Troubleshooting skills

Time management

Communication skills

Detail-oriented

Education

Diploma in Information Technology, Computer Science or related field

Tools

Microsoft 365

Windows/Linux

Job description

ICT Officer / Executive / Senior Executive (Infrastructure)

About the Role: We are seeking a dedicated and technically proficient ICT Officer to join our Infrastructure team. This is a hands-on operational role responsible for providing day-to-day IT support, ensuring system stability, and maintaining IT assets. The ideal candidate is a problem-solver who thrives in a dynamic environment, enjoys user interaction, and adheres to established procedures to deliver high-quality technical service.

Key Responsibilities

• IT Support & Operations: Provide first-line technical support for hardware, software, printers, and network issues. Monitor server and network health, perform daily system backups, and execute minor system updates.
• System Maintenance: Maintain accurate ICT asset inventory and documentation. Assist in preventive maintenance and support ICT projects such as software deployments and hardware upgrades.
• User Service: Ensure timely resolution of support tickets, provide basic user guidance and training, and maintain detailed incident records.
• Compliance & Security: Adhere strictly to ICT policies, security guidelines, and data handling procedures. Support license compliance and audit readiness activities.
• Reporting: Prepare regular reports on system uptime, assets, support tickets, and compliance status.

What We're Looking For (Job Specifications)

• Education: Minimum Diploma in Information Technology, Computer Science, or a related field. Fresh graduates are encouraged to apply.
• Experience: 1-3 years of relevant experience is preferred but not mandatory. Exposure to Windows/Linux, networking (LAN, TCP/IP), and office applications (Microsoft 365) is advantageous.
• Core Skills:
  • Strong troubleshooting skills for hardware, software, and basic network issues.
  • Ability to perform system backups, install/configure user devices and peripherals.
  • Excellent time management, prioritization, and clear communication with non-technical users.
  • Detail-oriented with a strong focus on documentation and procedure.
• Languages: Proficiency in English, Bahasa Malaysia, and Mandarin (both spoken and written) is required for effective communication with colleagues, clients, and vendors.
• Key Performance Indicators (KPIs): You will be measured on meeting swift response and resolution times for support tickets, ensuring daily backups are completed, and adherence to procedures with timely reporting.