Ice Watch Setia City Mall - Senior/Retail Associate

Habib Retail; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company is looking for a Senior/Retail Associate at Ice Watch Setia City Mall. The role involves providing excellent customer service, engaging with customers, and assisting with sales activities. Candidates should hold at least an SPM or equivalent and preferably have 1-2 years of experience in retail. Strong communication skills in English and Malay are essential, and applying candidates should be enthusiastic and team-oriented. Shift work including weekends is required.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experience in retail.
• Good command of verbal and written English and Malay communications.

Responsibilities

• Greet and engage with customers, answering inquiries.
• Assist in telemarketing and maintain relationships with customers.
• Follow company’s rules to uphold the brand's image.

Skills

Customer service

Sales and marketing knowledge

Teamwork

Communication in English

Communication in Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Ice Watch Setia City Mall - Senior/Retail Associate

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand: Ice Watch Setia City Mall

Responsibilities

Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.

Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.

Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget.>

Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.

Maintain new merchandise record into stock card as and when required.

Receive transfer in stocks and assist with monthly stock take.

Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.

Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.

Strong business knowledge in retail management, sales and marketing and customer services.

Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.

Able to work as a team.

Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.