Ice Watch Ampang - Senior/Retail Associate

Habib Retail; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking a customer service representative to provide excellent service and assist in sales processes. The ideal candidate will have a minimum qualification of SPM, preferably with 1-2 years of retail experience. Strong communication skills in English and Malay are essential, along with a friendly and energetic personality. Candidates must be willing to work shifts and weekends as per retail hours. Join us for a chance to grow within a supportive team environment.

Benefits

Training and development opportunities

Qualifications

• Strong business knowledge in retail management and customer services.
• Good command of English and Malay, additional languages a plus.
• Enthusiastic, friendly, and energetic.

Responsibilities

• Greet and engage with customers to answer inquiries.
• Coordinate sales and promotional activities with the team.
• Assist in telemarketing to maintain relationships with customers.
• Maintain merchandise records and assist with stock take.

Skills

Customer service

Retail sales

Communication skills

Teamwork

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Ice Watch Ampang

Responsibilities:

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements:

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.