IBO Compliance Investigator & Policy Oversight

Be International Marketing Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading marketing firm in Kuala Lumpur is seeking a Compliance Officer to manage and ensure adherence to company policies and legal requirements. The role involves supporting Independent Business Owners (IBOs) with inquiries, conducting investigations into suspected policy violations, and collaborating with various departments. Ideal candidates should have at least one year of experience in a customer service or compliance role, strong analytical skills, and proficiency in Microsoft Office applications. This full-time position operates Monday to Friday from 9 AM to 6 PM.

Qualifications

• Minimum one year working experience in compliance or customer service.
• Strong communication and interpersonal skills.
• Ability to identify compliance risks and develop solutions.
• Proficiency in relevant software applications.

Responsibilities

• Respond to compliance-related questions from IBOs.
• Conduct investigations into suspected violations of policies.
• Support resolution of disputes between IBOs and the company.
• Maintain understanding of company policies and codes of conduct.
• Collaborate with internal departments to resolve issues.
• Conduct site visits to verify reported information.
• Maintain organized records of compliance activities.
• Assist with tasks during company events as needed.

Skills

Customer service experience

Compliance knowledge

Strong communication skills

Analytical skills

Proficiency in Microsoft Office

Job description

A leading marketing firm in Kuala Lumpur is seeking a Compliance Officer to manage and ensure adherence to company policies and legal requirements. The role involves supporting Independent Business Owners (IBOs) with inquiries, conducting investigations into suspected policy violations, and collaborating with various departments. Ideal candidates should have at least one year of experience in a customer service or compliance role, strong analytical skills, and proficiency in Microsoft Office applications. This full-time position operates Monday to Friday from 9 AM to 6 PM.