I2C Lead, DBS Asia

Danone Asia & Service Delivery Centre, Kuala Lumpur; Malaysia; On-site; MYR 120,000 - 150,000; Full time

Job summary

A global food and beverage company is looking for a finance and customer service manager in Malaysia. The role involves implementing services and improving processes across the region, ensuring customer satisfaction while leading and developing teams. The ideal candidate has over 15 years of experience, with strong analytical and leadership skills.

Qualifications

• 15+ years working experience in Finance and/or Customer Service.
• Minimum 5 years as people/team manager.
• Strong knowledge of I2C processes and accounts receivables accounting principles.

Responsibilities

• Implement services and operating model on a region level.
• Drive process standardization and continuous improvement.
• Lead teams to plan and implement DBS processes.

Skills

Business partnering

Analytical mindset

Continuous improvement

Leadership

Teamwork and Collaboration

Education

University Degree in Business Administration or Finance & Accounting

Job description

Main Responsibilities

• Implement services and operating model on a region level for the scope of services concerned
• Accountable for the successful set-up of the service teams to deliver services to the region
• Accountable for delivery performance in line with the service framework and customer satisfaction metrics as defined in the DBS value framework
• Own the application of common standards for DBS services and sponsors initiatives to implement best practice
• Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit
• Drive process standardization, harmonization, automation, process excellence and continuous improvement across the region for his end-to-end scope of activities

Region Management

• Lead the stream region teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region
• Influence functional professionals in region to adapt to world class operating standards

Interactions with stakeholders

• Report performance and elevate local / global issues to region lead of DBS and to Central I2C stream lead as defined in the DBS governance model
• Identify and gain approval for enhancements and process improvements, for implementation within DBS. Provide prioritization requests
• Point of contact for the region regarding stream service level and activities
• Responsible for working with Customer Relationship Management/BU Finance to deliver customer satisfaction in line with operational efficiency
• Liaise with DBS HR lead to drive team capability development in order to ensure service delivery and optimal team make-up

About You

• Education: University Degree preferably in Business Administration or Finance & Accounting
• Experience (in years) 15+ years working experience in Finance and/or Customer Service or center of excellence and min. 5 years as people/team manager
• Strong knowledge of I2C processes, systems and data
• Strong knowledge of accounts receivables accounting principles
• Business partnering and service-oriented mindset
• Analytical mindset
• Continuous improvement skills
• Leadership / Team management / Community animation
• Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.