I2C Analyst

Danone Asia & Service Delivery Centre, Kuala Lumpur; Malaysia; On-site; MYR 50,000 - 75,000; Full time

Job summary

A multinational corporation in Malaysia is seeking a finance professional with at least 2 years of experience in a Finance Shared Services Center. The role involves ensuring timely processing of customer payments, handling claims, and requires proficiency in both spoken and written Japanese (JLPT N2). Candidates should also have a Bachelor's degree in a relevant field and familiarity with SAP and Microsoft Office tools.

Qualifications

• Minimum of 2 years working experience in a Finance Shared Services Center or Business Process Outsourcing industry.
• Proficient in oral and written Japanese, with at least JLPT N2 qualification.

Responsibilities

• Ensure timely processing and clearing of customer payments.
• Post and reconcile customer claims, identifying root causes.
• Perform regular dunning activities for overdue invoices.
• Follow up with customers for resolution and payment.
• Maintain proper documentation for audit readiness.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Interpersonal skills

Fluent in Japanese

Education

Bachelor's Degree in Accounting, Finance, or Business

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

Main responsibilities

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance.

About you

• Education Bachelor's Degree in Accounting, Finance, or Business.
• Experience Minimum of 2 years working experience in a Finance Shared Services Center (SSC) or Business Process Outsourcing (BPO) industry.
• Language Skills Proficient in oral and written Japanese, with at least JLPT N2 qualification.
• Technical Skills Experience with SAP is preferred. Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Additional Skills Strong analytical and problem-solving skills, attention to detail, and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.