I2C Analyst

ACCA Careers; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services provider is seeking a candidate for a role focusing on customer payment processing and reconciliation. The ideal candidate will have a Bachelor's degree in Accounting, Finance, or Business, with at least 2 years of experience in finance shared services. Proficiency in Japanese (JLPT N2) is required, along with strong analytical skills and experience with SAP. This position is based in Kuala Lumpur, Malaysia.

Qualifications

• Minimum of 2 years working experience in a Finance Shared Services Center or BPO industry.
• Proficient in oral and written Japanese, with at least JLPT N2 qualification.

Responsibilities

• Ensure timely processing and clearing of customer payments.
• Post and reconcile customer claims and manage dunning activities.
• Follow up with customers to resolve outstanding balances.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor's Degree in Accounting, Finance, or Business

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

Main responsibilities

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance.

About You

• Education: Bachelor's Degree in Accounting, Finance, or Business.
• Experience: Minimum of 2 years working experience in a Finance Shared Services Center (SSC) or Business Process Outsourcing (BPO) industry.
• Language Skills: Proficient in oral and written Japanese, with at least JLPT N2 qualification.
• Technical Skills: Experience with SAP is preferred. Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Additional Skills: Strong analytical and problem-solving skills, attention to detail, and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.