Hybrid ICT Service Desk Analyst — Incident & Support

Kerry; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading nutrition company in Kuala Lumpur is seeking an ICT Support role focused on service desk operations. The candidate will resolve incidents, manage service requests, and ensure customer satisfaction. Candidates should possess a Bachelor's degree in ICT or a related field alongside a minimum of 3 years' experience in a technical customer service environment. This position offers a hybrid work arrangement with rotating shifts.

Qualifications

• Minimum 3 years working experience in ICT support or customer service.
• Strong analytical skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Resolving incidents over the phone and escalating complex issues.
• Handling service requests, such as password resets and ID/access management.
• Accurately logging all incidents in the incident tracking system.

Skills

ICT Support

Customer Service

Analytical Skills

Communication Skills

Team Collaboration

Education

Bachelor’s degree in ICT or related field

Job description

A leading nutrition company in Kuala Lumpur is seeking an ICT Support role focused on service desk operations. The candidate will resolve incidents, manage service requests, and ensure customer satisfaction. Candidates should possess a Bachelor's degree in ICT or a related field alongside a minimum of 3 years' experience in a technical customer service environment. This position offers a hybrid work arrangement with rotating shifts.