Hybrid Customer Experience & Supply Chain Specialist

Henkel; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A multinational chemical and consumer goods company in Kuala Lumpur is seeking a Supply Chain Management professional. The role involves managing supply and stock shortages, ensuring an excellent customer experience, and collaborating with various teams. Ideal candidates will have a Bachelor's degree, 2-5 years of experience in Customer Service or Supply Chain, and strong communication skills in Japanese. The company offers flexible work options, health benefits, and employee growth opportunities.

Benefits

Flexible work schedule with hybrid model

Diverse growth opportunities

Global wellbeing programs

Gender-neutral parental leave

Employee Share Plan

Medical Coverage

Additional EPF Contribution

Health and dental screening

Qualifications

• 2-5 years relevant experience in Customer Service/Supply Chain.
• Strong sense of responsibility for addressing issues.
• Experienced in order to cash process.

Responsibilities

• Secure supply and stock shortages management.
• Monitor stock levels to fulfill orders while minimizing costs.
• Analyze customer feedback to improve service.

Skills

Customer Focus

Communication in Japanese

Organizational skills

Responsibility and ownership

Education

Bachelor’s degree in business or a related field

Tools

SAP

Service Cloud

Cloud-based ERP systems

Job description

A multinational chemical and consumer goods company in Kuala Lumpur is seeking a Supply Chain Management professional. The role involves managing supply and stock shortages, ensuring an excellent customer experience, and collaborating with various teams. Ideal candidates will have a Bachelor's degree, 2-5 years of experience in Customer Service or Supply Chain, and strong communication skills in Japanese. The company offers flexible work options, health benefits, and employee growth opportunities.