Hybrid Customer Experience Specialist | 24/7 Support

Agoda; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global travel booking platform is seeking Customer Experience Specialists in Kuala Lumpur. This role involves delivering exceptional service via multiple communication channels and requires a strong command of English. Candidates should possess excellent customer service skills, be detail-oriented, and able to work in a fast-paced environment. Agoda offers a competitive salary, hybrid working arrangements, and opportunities for growth within the company.

Benefits

Hybrid working arrangement

Competitive salary

Possibility to travel

Career development opportunities

Qualifications

• Good attitude, detail-oriented, responsible, ethical, and goal-focused.
• Willing to work in shift rotations for 24/7 service.
• Able to work under pressure and on holidays.

Responsibilities

• Deliver excellent customer service through phone, email, and live chat.
• Handle high volume inquiries and meet KPIs.
• Identify work process improvements and report to management.

Skills

Excellent command of spoken and written English

Customer service skills

Analytical thinking

Stress tolerance

Job description

A global travel booking platform is seeking Customer Experience Specialists in Kuala Lumpur. This role involves delivering exceptional service via multiple communication channels and requires a strong command of English. Candidates should possess excellent customer service skills, be detail-oriented, and able to work in a fast-paced environment. Agoda offers a competitive salary, hybrid working arrangements, and opportunities for growth within the company.