Hybrid Credit & Collections Senior Analyst

Sanofi Group; Petaling Jaya; Hybrid; MYR 120,000 - 170,000; Full time

Job summary

Sanofi is hiring a Credit Collection Manager in a hybrid role at our TRX Building location. The candidate will lead credit and collections, manage end-to-end AR processes, and perform credit assessments for a global customer base.

The role requires strong English and Japanese communication, a background in finance operations, and experience in Shared Services or the pharmaceutical industry. Collaborative leadership and process improvement mindset are essential.

Qualifications

• Bachelor's degree in accounting, finance, or business administration.
• Fluent in Japanese and English is mandatory.
• 3–5 years experience in credit & collections or finance operations.
• Experience in Shared Services or pharmaceutical industry preferred.
• Strong credit risk, collection strategies, and AR management knowledge.
• Proficient in Excel and PowerPoint; SAP ERP experience advantageous.

Responsibilities

• Deliver Credit & Collections services per SLAs and ensure customer satisfaction.
• Manage end-to-end AR collection process, aging reports, dunning, and escalations.
• Perform customer credit assessments and ongoing portfolio monitoring.
• Review credit availability and manage blocked sales orders to support continuity.
• Collaborate with internal stakeholders and customers to resolve issues.

Skills

Bilingual Japanese-English

Stakeholder management

Analytical skills

Leadership potential

Time management

Education

Bachelor's Degree in Accounting/Finance/Business Administration

Tools

SAP ERP

Excel

PowerPoint

Reporting tools

Job description

· Hiring Manager: Credit Collection Manager

· Location : TRX Building (Hybrid working arrangement)

· Job type: Permanent, Full Time

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope. As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Key Responsibilities:

· Deliver Credit & Collections services in accordance with agreed Service Level Agreements (SLAs), ensuring operational excellence and customer satisfaction.

· Manage the end-to-end Accounts Receivable (AR) collection process, including monitoring ageing reports, performing collection and dunning activities, following up on overdue balances, and escalating issues where appropriate.

· Perform customer credit assessments for new and existing customers, including credit limit reviews, credit risk analysis, and ongoing portfolio monitoring.

· Review credit availability and manage blocked sales orders arising from overdue invoices or credit limit constraints to support business continuity while mitigating financial risk.

· Investigate and resolve operational issues in a timely manner by collaborating with internal stakeholders, commercial teams, and customers.

· Support the implementation and continuous enhancement of credit policies, procedures, and operational controls to strengthen governance and compliance.

· Lead or actively participate in Continuous Improvement (CI) initiatives, process optimization projects, system enhancements, automation opportunities, and other business transformation activities to improve efficiency and service quality.

· Manage projects and additional assignments delegated by the manager, coordinating cross-functional stakeholders to ensure timely and successful delivery.

· Support day-to-day team coordination, workload planning, knowledge sharing, and backup arrangements to ensure operational continuity and foster a collaborative, high-performing team environment.

· Deliver operational KPIs while ensuring compliance with Sanofi policies, internal controls, and global standards.

About You

· Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.

· Fluent in both Japanese and English (spoken, written, and reading) is mandatory, as this role provides operational support to Japan and other assigned markets and requires regular communication with Japanese-speaking stakeholders.

· At least 3 - 5 years of experience in Credit & Collections, Accounts Receivable, or Finance Operations. Experience in a Shared Services environment and/or the pharmaceutical industry is highly preferred.

· Strong understanding of credit risk assessment, collection strategies, Accounts Receivable management, and financial controls.

· Demonstrated experience in leading or contributing to Continuous Improvement (CI), process optimization, automation, or transformation projects.

· Strong analytical and problem-solving skills with the ability to evaluate complex financial information and make sound business decisions.

· Proficient in Microsoft Office, particularly advanced Microsoft Excel and PowerPoint. Experience with SAP ERP and reporting tools is an advantage.

· Excellent stakeholder management, communication, and interpersonal skills, with the ability to collaborate effectively across functions and cultures.

· Self-driven, organized, and capable of managing multiple priorities in a fast-paced environment.

· Demonstrated leadership potential with the ability to coordinate work, coach team members, and drive initiatives independently.

Why Choose Us?

· Bring the miracles of science to life alongside a supportive, future-focused team.

· Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

· Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

· Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

· External Job Description

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope. As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Key Responsibilities:

· Deliver Credit & Collections services in accordance with agreed Service Level Agreements (SLAs), ensuring operational excellence and customer satisfaction.

· Manage the end-to-end Accounts Receivable (AR) collection process, including monitoring ageing reports, performing collection and dunning activities, following up on overdue balances, and escalating issues where appropriate.

· Perform customer credit assessments for new and existing customers, including credit limit reviews, credit risk analysis, and ongoing portfolio monitoring.

· Review credit availability and manage blocked sales orders arising from overdue invoices or credit limit constraints to support business continuity while mitigating financial risk.

· Investigate and resolve operational issues in a timely manner by collaborating with internal stakeholders, commercial teams, and customers.

· Support the implementation and continuous enhancement of credit policies, procedures, and operational controls to strengthen governance and compliance.

· Lead or actively participate in Continuous Improvement (CI) initiatives, process optimization projects, system enhancements, automation opportunities, and other business transformation activities to improve efficiency and service quality.

· Manage projects and additional assignments delegated by the manager, coordinating cross-functional stakeholders to ensure timely and successful delivery.

· Support day-to-day team coordination, workload planning, knowledge sharing, and backup arrangements to ensure operational continuity and foster a collaborative, high-performing team environment.

· Deliver operational KPIs while ensuring compliance with Sanofi policies, internal controls, and global standards.

About You

· Bachelor’s degree in accounting, Finance, Business Administration, or a related discipline.

· Fluent in both Japanese and English (spoken, written, and reading) is mandatory, as this role provides operational support to Japan and other assigned markets and requires regular communication with Japanese-speaking stakeholders.

· Minimum 5 years of experience in Credit & Collections, Accounts Receivable, or Finance Operations. Experience in a Shared Services environment and/or the pharmaceutical industry is highly preferred.

· Strong understanding of credit risk assessment, collection strategies, Accounts Receivable management, and financial controls.

· Demonstrated experience in leading or contributing to Continuous Improvement (CI), process optimization, automation, or transformation projects.

· Strong analytical and problem-solving skills with the ability to evaluate complex financial information and make sound business decisions.

· Proficient in Microsoft Office, particularly advanced Microsoft Excel and PowerPoint. Experience with SAP ERP and reporting tools is an advantage.

· Excellent stakeholder management, communication, and interpersonal skills, with the ability to collaborate effectively across functions and cultures.

· Self-driven, organized, and capable of managing multiple priorities in a fast-paced environment.

Demonstrated leadership potential with the ability to coordinate work, coach team members, and drive initiatives independently.

Why Choose Us?

· Bring the miracles of science to life alongside a supportive, future-focused team.

· Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

· Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

· Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.