HUMAN RESOURCES MANAGER (HOTEL INDIGO KUALA LUMPUR

IHG; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Malaysia seeks an HR professional to create and implement programs that promote employee satisfaction and ensure compliance with HR policies. This role involves overseeing new team member orientations, assisting in budget creation, and monitoring staffing levels. The ideal candidate will possess strong HR management skills, the ability to inspire team members, and an understanding of employment laws. Join a dynamic team committed to enhancing both employee and guest experiences.

Qualifications

• Experience in HR management within the hospitality industry is preferred.
• Ability to engage and inspire team members for enhanced performance.
• Understanding of employment laws and HR compliance.

Responsibilities

• Create programs to foster a positive work environment for all employees.
• Conduct new team member orientations.
• Monitor staffing to manage costs and comply with policies.

Skills

Human Resources management

Team building

Budget management

Customer service

Job description

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annualteam member satisfaction survey
• Educate and train managers onHR disciplinesto foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Buildgreatrelations with outside contacts

Financial

• Help create theHuman Resources department budget and control expenses
• Monitor staffing to manage costs

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employmentlaws, policiesand procedures
• Conduct annual HR compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issuesi
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when wehave topull together to get a task done

Accountabilities

• This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel