Human Resources Manager / Assistant Manager - SEA / ANZ

C & J Clark (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an experienced HR Manager to oversee day-to-day operations, support business strategy, and enhance employee relations. The ideal candidate has 5-10+ years in HR, especially within retail, and is skilled in managing payroll, benefits, and performance processes. Proficiency in HR tools is essential. This role offers competitive compensation and the opportunity to make impactful contributions.

Qualifications

• 5‑10+ years of experience in human resources, preferably in a retail environment.
• Experience leading change initiatives and supporting HR strategy development.
• Strong communication and customer-focused skills.

Responsibilities

• Manage day‑to‑day HR operations including payroll and compliance.
• Supervise communications of employee benefits efficiently.
• Coordinate training needs and implement programs.

Skills

Coaching skills

Negotiating

Problem-solving

Business planning

Relationship building

Education

Bachelor’s Degree in HR or Business Administration

Tools

Microsoft Office

HRIS

SAP

ATS

Dayforce

Job description

Responsibilities

• Manage day‑to‑day HR operations for the Clarks SEA/ANZ office, including payroll, employee relations, compliance, benefits, sourcing, and employee events and activities.
• Coach SEA/ANZ managers on employee relations issues and ensure issues are resolved in a timely manner within company policies.
• Ensure employee concerns are handled in compliance with provincial employment laws and company HR policies.
• Supervise communications and administration of employee benefits, handling benefit needs and concerns efficiently.
• Process payroll for SEA/ANZ employees, providing policy interpretation and guidance on pay decisions.
• Oversee the performance management process, review and update the review process, and serve as coordinator and communicator.
• Collaborate with the HR Director/Head of HR and senior management to support business strategy and employee‑related activities.
• Coordinate assessment and implementation of training needs; deliver training programs and gather feedback.
• Develop and implement people strategy within the SEA/ANZ office, providing insight to inform strategic initiatives.
• Analyze upcoming HR operational financial needs and provide budget information to HR Director/Head of HR; monitor budget items.
• Oversee confidential personnel and payroll files for security and compliance.
• Track cycle times and cost per hire; ensure on‑time payroll delivery for staff.

Qualifications

• Bachelor’s Degree in HR, Business Administration, or a related field (preferred).
• 5‑10+ years of experience in human resources, preferably in a retail environment.
• Experience leading change initiatives and supporting the development of HR strategies.
• Experience building teams, strengthening relationships, and managing people.
• Experience in performance management and team development.
• Experience influencing decisions at the management level and shaping organizational direction.
• Decision‑making, problem‑solving, and influencing and negotiating capabilities.
• Ability to handle confidential employee information and maintain trust.
• Strong communication, listening, and customer‑focused skills.
• Bonus: experience in sourcing for the SEA/ANZ market, especially sales, marketing, customer service, and retail positions.

Technical Skills

• Facilitation and coaching skills.
• Negotiating, influencing, and problem‑solving.
• Business planning.
• Proficiency in Microsoft Office, HRIS, SAP, ATS, and Dayforce.
• Strength in building relationships and teams.

Other Measures

• Cycle times.
• Cost per hire.
• On‑time delivery of payroll for staff.

Languages

English is required. Additional languages such as Mandarin are desirable.