Human Resource Manager

9 Dots Consulting Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking an HR Manager to oversee HR operations across multiple APAC countries. This role mandates experience with multi-country HR compliance, particularly in Southeast Asia, and involves managing employee lifecycle processes, policy development, and performance management. The ideal candidate will bring strong communication, problem-solving capabilities, and a solid understanding of employment laws. This position offers significant regional exposure and opportunities for growth.

Benefits

Regional exposure across 6+ APAC countries

Opportunity to build and scale HR systems

Collaborative environment

Continuous learning opportunities

Qualifications

• Minimum 5–7 years of HR generalist or operations experience.
• Experience managing multi-country HR, particularly in APAC.
• Strong understanding of employment laws across Southeast Asia.

Responsibilities

• Manage HR operations across multiple regions ensuring compliance.
• Develop and maintain HR policies and Employee Handbooks.
• Oversee onboarding, probation, and offboarding processes.
• Support recruitment for various roles across regions.
• Serve as first contact for employee relations and performance management.
• Build automated HR tools to streamline processes.

Skills

Strong communication skills

Stakeholder management

Problem-solving abilities

Conflict-resolution abilities

MS Excel proficiency

HRIS systems proficiency

Education

Bachelor’s Degree in Human Resources or related field

Tools

SharePoint

Teams

Job description

The HR Manager is responsible for overseeing and managing the full spectrum of Human Resources operations across multiple countries within APAC, including Malaysia, Singapore, Thailand, Indonesia, the Philippines, and Vietnam. This role partners closely with senior leadership to design, implement, and maintain scalable HR policies, ensure statutory compliance, manage employee lifecycle processes, and support organizational growth in a fast‑paced consulting environment.

Key Responsibilities

• 1. Multi‑Country HR Operations
  Manage HR operations across 6 regions, ensuring all HR processes align with local statutory requirements and company standards. Coordinate with EOR providers and internal Finance for payroll accuracy and compliance. Oversee and execute employment contracts, confirmations, terminations, and cross‑border documentation.
• 2. Policy Development & Compliance
  Lead the development, rollout, and maintenance of country‑specific Employee Handbooks. Ensure compliance with labour laws across the region (EPF, SOCSO, EIS, BPJS, SSS, PhilHealth, Pag‑IBIG, etc.) and update policies periodically. Provide guidance on HR documentation including travel policies, procurement procedures, allowances, and performance frameworks.
• 3. Employee Lifecycle Management
  Oversee onboarding, probation evaluation, confirmation processes, and offboarding. Implement and refine probation systems, performance templates, clearance forms, and handover processes. Ensure consistent and timely communication of HR actions to employees and line managers.
• 4. Talent Acquisition & Workforce Planning
  Support recruitment for consulting, technical, and support roles across all regions. Collaborate with hiring managers to define job requirements, interview processes, and hiring decisions. Maintain candidate pipelines and evaluate hiring needs based on business expansion. Develop and manage compensation structures including base pay, OTE, sales commissions, multipliers, and bonus schemes. Maintain salary benchmark tables across APAC markets and advise management on adjustments. Oversee insurance arrangements, medical claim benefits, and travel allowances.
• 5. Employee Relations & Performance Management
  Serve as first point of contact for employee relations matters and conflict resolution. Advise managers on disciplinary actions aligned with local laws and company policy. Support performance review cycles and provide tools to improve performance consistency.
• 6. HR Systems & Process Improvement
  Build automated HR tools (sheets, forms, dashboards) to streamline processes. Maintain organized HR documentation via Teams/SharePoint. Implement HRIS or digital workflows to enhance operational efficiency.

Key Requirements

Qualifications
Bachelor’s Degree in Human Resources, Business Administration, Psychology, or related field. HR certification (SHRM, CIPD, HRDF) is a plus.

Experience
Minimum 5–7 years of HR generalist or HR operations experience. Experience managing multi‑country HR (particularly in Southeast Asia or APAC). Strong understanding of employment laws across Malaysia, Singapore, Thailand, Indonesia, the Philippines, and Vietnam. Demonstrated experience handling Malaysian HR statutory requirements, including LHDN contract stamping, CP22/CP22A submissions, and employer statutory duties (EPF, SOCSO, EIS, HRDF, etc.).

Skills
Strong communication and stakeholder management skills. Excellent problem‑solving and conflict‑resolution abilities. High proficiency in MS Excel, SharePoint, Teams, and HRIS systems. Ability to balance strategic thinking with hands‑on execution. Strong attention to detail and documentation discipline.

What We Offer

• Regional exposure across 6+ APAC countries.
• Opportunity to build and scale HR systems from the ground up.
• Collaborative environment with strong ownership and autonomy.
• Continuous learning and cross‑functional growth.