HUB/Sasa Customer Settlement Specialist

Wilhelmsen group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global logistics company in Kuala Lumpur is seeking a HUB/Sasa Customer Settlement Specialist responsible for facilitating payments by service agreement customers and distributing funds across WPS offices. The ideal candidate has a Bachelor’s degree in Accounting or Finance and at least 2 years of experience in a finance role. Strong communication skills and knowledge of accounting principles are essential. This position entails managing cash transactions and ensuring accuracy in financial records.

Qualifications

• 2+ years of relevant experience in finance, preferably in a high volume environment.
• Good command of the English language (spoken & written).

Responsibilities

• Responsible for recording and following up cash transactions related to Ships Agency.
• Check payments received and transfer funds to WPS offices.
• Match supplier invoices with payments.

Skills

Accounting principles

Excellent communication skills

Customer centric mindset

Attention to detail

Analytical skills

Education

Bachelor’s degree in Accounting or Finance

Tools

Excel

IFS

SAP

Oracle

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

HUB/Sasa Customer Settlement Specialist

Purpose

This position is responsible for facilitating payments from the service agreement customers and distribute funds to WPS offices across the network.

Interrelations

The position functionally and administratively reports to Cash Collector Team Leader.

Main responsibilities

• Responsible for recording and following up cash transactions related to Ships Agency
• Check payments received from customers and transfer funds to respective WPS offices around the world
• Multiple port calls (float account) and “call by call” payments
• Update payments and floats in VA
• Reconcile balances between WPS and the service agreement customers
• Book all incoming payments in IFS
• Match supplier invoices with payments
• Continuous communication with WPS local offices and Global Agents
• Check limitations regarding OFAC restricted countries or currency restrictions
• Reconcile bank accounts
• Send financial statement of account to the customer
• Send bank reconciliation and copy of bank statement to Financial Manager

Accountabilities

This position will be measured against:

• Agreed KPI’s
• Work process efficiency

Qualifications

• Bachelor’s degree preferably in Accounting or Finance
• +2 years of relevant experience in finance, preferably processing in a high volume environment
• Good knowledge of accounting principles
• Previous experience in a similar Accounts Payable environment within an organisation or SSC/BPO environment is advantageous
• Computer literacy – Excel, Word and other large enterprise systems is advantageous (e.g. IFS, SAP, Oracle etc.)
• Good command of the English language (spoken & written). Additional European / Middle Eastern / Asian language(s) skills will be advantageous

Additional preferences

• Excellent communication skills and cultural awareness
• Positive attitude, customer centric mindset and willingness to go the extra mile to meet organizational goals
• Previous experience in migration process and/or system implementation preferred
• Proven ability to learn and understand new software/accounting systems
• Ability to build good relationships with different stakeholders
• Attentive to detail and deadlines
• Structured and well‑organised
• Ability to resolve problems and deal with high volume transactions
• Analytical skills