Hub Performance and Operation Manager

DHL Germany; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company in Selangor is seeking a Hub Operations Manager to oversee accounting performance and project management. The role requires a Bachelor’s Degree and at least 10 years of experience in operational finance. Key responsibilities include developing performance indicators, budget management, and providing support to the Hub team. Strong communication skills and the ability to work in a dynamic environment are essential. This position offers an opportunity to lead diverse operations and ensure compliance with policies and procedures.

Qualifications

• Minimum of 10 years of relevant experience.
• Familiar with operational finance structures.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Develop and manage accounting performance indicators.
• Project manage Hub assignments as per objectives.
• Provide operations support and coaching to the Hub team.
• Conduct budget preparation and financial reporting.
• Engage with Tower teams on resource utilization.

Skills

Project management

Strong communication

Analysis of financial information

Process improvement

Education

Bachelor’s Degree in Accounting, Finance, or related field

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Develop, monitor, administer, support, compile, calculate, report, analyze Regional Accounting Hub performance indicators to continuously improve Hub Operational performance as well as projects per planned objectives, goals, and budgets, including to monitor, identify, analyze and resolve with timely follow-up on any issues, trends or improvement areas affecting the Hub’s overall operations with respective stakeholders (external, internal)
• Project manage and deliver all Hub’s assignments in a timely manner as per set objectives
• Where necessary, initiate discussion on process design as well as deployment of any new Hub Operations & Performance solutions that reflect best practices and work across multiple Hub Towers, regions and countries
• Provide operations support, expertise and coaching to the Hub team in areas of Processes, Operations & Performance as well as Project related issues, practices and services
• Hub budget, accounting and financial reporting: Manage Budget preparation exercises for Hub Lead review and approval, conduct review and analysis of actual/budget, monitor Hub’s monthly accounting and reporting (e.g., prepare supporting doc/info, co-ordinate with Hub Towers – RTR/PTP on Hub financials and transactions, validate supporting documents & reconciliations)
• Continuously engage with Tower teams in Tower resource utilization and management, including monitoring (e.g., resource tracker), reporting and follow-up on any open issues, clarifications or actions
• Pro-actively monitor and support the Country Change Request (CCR) request and activities, ensuring seamless development and transition to the Hub
• Develop, monitor, manage and SLA recharging of the Hub activities, ensuring accuracy, completeness as well as compliance to SLA requirements. Where necessary, engaged with different stakeholders ensuring all Hub cost recharges are completely recovered and appropriately accepted
• Manage, support and follow-up on new activity transitions to the Hub as well as continuous improvement activities, by proactively engage all stakeholders (e.g., FSS, country, BPO, Accenture, etc.)
• Ensure compliance and timely maintenance of SLA/CCR documentation and signatories.
• Monitor and continuously manage the Hub Policies and Procedures to ensure compliance as well as accuracy, and completeness of requirements.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field; equivalent professional qualifications or experience will also be considered.
• Minimum of 10 years of relevant experience.
• Familiar with operational finance structures such as country/region accounting teams, centralized Finance Centers, and Shared Service Centers.
• Proven experience in project management and process improvements.
• Strong communication and presentation skills, with the ability to convey complex financial information clearly and effectively.
• Able to work independently; thrives in a fast-paced, dynamic environment with multiple stakeholders.