https:/jobs.rbc.com/ca/en/job/R-0000146733/Technical-Production-Support-Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major North American Bank is seeking a Client Technology Production and Risk Services analyst to enhance operations of complex applications. This role involves providing user-facing support, managing releases, and collaborating with development teams. Strong skills in customer service, automation tools, Kubernetes, and SQL are vital for success. The position offers a full-time role in the vibrant city of Putrajaya, Malaysia, aiming for optimal system stability and reduced support costs.

Qualifications

• Experience with automation tools and BMC Control‑M is essential.
• Strong customer service and communication skills are required.
• Experience with Kubernetes and SQL is preferred.

Responsibilities

• Provide user-facing production support for local and remote users.
• Manage releases and coordinate enhancements with vendors.
• Work closely with the change management team in agile development.
• Ensure stability in the production environment through collaboration.
• Create documentation in Confluence runbooks.
• Perform rotational weekend release work.

Skills

Automation Tools

BMC Control‑M

Computer Operations

Customer Service

Databricks Platform

Enterprise Application Delivery

Group Problem Solving

Information Technology (IT) Infrastructure

Interpersonal Relationships

Kubernetes

MySQL

Standard Operating Procedure (SOP)

Structured Query Language (SQL)

System and Console Operations

System Applications

Systems Software

Windows Troubleshooting

Job description

Job Description

What is the opportunity? The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology and securitization applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Group Responsibilities

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Building tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning
• Coordinating disaster recovery, planning and execution
• Updating internal config management and risk systems

Role Responsibilities

• Provide user‑facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancements with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile‑based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage strong written and verbal presentation skills including creation of documentation in Confluence runbooks.
• Perform rotational weekend release work + checks.

Mission Statement

Best‑in‑class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front‑to‑back problem and capacity management, and mitigation of risk.

Job Skills

• Automation Tools
• BMC Control‑M
• Computer Operations
• Customer Service
• Databricks Platform
• Enterprise Application Delivery
• Group Problem Solving
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• Kubernetes
• MySQL
• Standard Operating Procedure (SOP)
• Structured Query Language (SQL)
• System and Console Operations
• System Applications
• Systems Software
• Windows Troubleshooting

Location and Employment Details

Address: PERSIARAN IRC 2, IOI RESORT CITY, IOI CITY TOWER ONE – PUTRAJAYA
City: Putrajaya
Country: Malaysia
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-11-07
Application Deadline: 2025-12-31

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.