HRMS Support Specialist – Troubleshoot & Delight Customers

AutoCount; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Parking Subsidy

Full-stocked fridge and pantry

Medical, Dental and Optical benefits

Hospitalization & Surgical Insurance

Group Personal Scheme

Training and guidance provided

Smart casual working attire

Festive seasons and birthday celebrate

Sports Activities (Badminton & Pickle​

Job summary

AutoCount in Malaysia seeks an HRMS support specialist to assist clients via phone, email, live chat, and remote access. You will troubleshoot HRMS issues, guide users on system functions, and document cases clearly. Training and a supportive team environment are provided.

Requirements include a diploma/degree in HR or related fields, good English, and payroll knowledge. Mandarin speakers are an advantage for Mandarin-speaking clients.

Qualifications

• Must have strong command of English.
• Demonstrated analytical and problem solving skills.
• Good communication with users and service mindset.

Responsibilities

• Provide support to clients/dealers via phone, email, live chat, support portal and remote access.
• Handle, troubleshoot, and resolve HRMS product issues.
• Guide users on system functions, workflows, and best practices.
• Log all cases clearly and follow up until resolution.
• Reproduce reported issues and identify root causes.
• Escalate unresolved cases with detailed information and screenshots.
• Prepare/update FAQs, knowledge base articles and user guides.
• Document recurring issues and provide feedback to improve features/processes.
• Contribute ideas to improve support efficiency and customer satisfaction.

Skills

English proficiency

Analytical thinking

Communication skills

Mandarin language skills

Education

Diploma/Degree in HR/Accounting/Business/IT

Tools

Payroll software

Job description

AutoCount in Malaysia seeks an HRMS support specialist to assist clients via phone, email, live chat, and remote access. You will troubleshoot HRMS issues, guide users on system functions, and document cases clearly. Training and a supportive team environment are provided.

Requirements include a diploma/degree in HR or related fields, good English, and payroll knowledge. Mandarin speakers are an advantage for Mandarin-speaking clients.