HR Senior Officer / Manager (Education Sector)

Pedagogy International Educare; Malacca City; On-site; MYR 60,000 - 90,000; Full time

Job summary

A reputable educational institution in Johor, Malaysia is seeking an HR Manager to design and implement effective HR systems, manage staff relations, and ensure compliance with local labour laws. The successful candidate will be responsible for performance management, recruitment processes, and maintaining HR documentation. The role requires strong leadership skills and a thorough understanding of HR best practices, essential for fostering a professional and accountable organizational culture.

Qualifications

• Proven experience in designing HR policies and processes.
• Strong understanding of Malaysian labour laws.
• Experience in performance management and conflict resolution.

Responsibilities

• Establish the school’s HR framework, policies, and procedures.
• Design and implement performance management systems.
• Handle disciplinary cases and manage staff relations.

Skills

Building HR systems

Managing sensitive staff matters

Setting clear standards

Conflict resolution

Education

Relevant degree in Human Resources or related field

Job description

The HR Manager will be responsible for designing, implementing, and enforcing all HR systems, policies, and processes for the school. This role reports directly to the Director and works closely with academic and operations leaders to ensure accountability, compliance, and a strong professional culture.

The successful candidate must be comfortable building systems, managing sensitive staff matters, and setting clear standards.

Key Responsibilities

1. HR Systems & Policy Development

• Establish the school’s HR framework, policies, and procedures from scratch
• Develop and maintain:
  • Staff handbook and code of conduct
  • Employment contracts and appointment letters
  • Probation, confirmation, and termination processes
  • Leave, MC, emergency leave, and attendance policies
  • Disciplinary procedures and documentation
• Ensure policies are practical, enforceable, and aligned with school culture

2. Performance Management & Accountability

• Design and implement performance management systems for:
  • Teachers
  • Academic leaders
  • Admin and operations staff
• Develop KPI frameworks and appraisal processes
• Implement Performance Improvement Plans (PIP) where required
• Support leadership in managing underperformance professionally and fairly

3. Recruitment, Onboarding & Retention

• Design structured recruitment processes and interview frameworks
• Support hiring for academic and non-academic roles
• Develop onboarding programmes including 30-60-90 day integration plans
• Conduct reference checks and probation evaluations
• Monitor staff engagement and retention trends

4. Employee Relations & Discipline

• Handle disciplinary cases, misconduct, and grievances objectively
• Prepare warning letters, show‑cause letters, and investigation reports
• Advise management on staff relations and conflict resolution
• Conduct exit interviews and provide attrition analysis

5. Compliance & Risk Management

• Ensure compliance with Malaysian labour laws and regulations
• Manage documentation for local and foreign staff
• Advise management on HR risks and best practices
• Maintain proper HR records and confidentiality standards

6. HR Operations Oversight

• Oversee payroll inputs, leave tracking, and HR records
• Implement HR systems or tools where appropriate
• Train management staff on HR processes and expectations

Reporting Line

• Reports directly to the Director
• Works closely with the Principal and department heads
• Acts independently in enforcing HR standards