HR Operations Manager

PeopleLake Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A full-service HR solution company in Kuala Lumpur is seeking a Manager for People Operations & Support. This role is crucial for managing HR operations, ensuring compliance, and driving continuous improvement in service delivery. The ideal candidate will possess a Bachelor's degree in HR or a related field, with proven experience in HR operations and a strong understanding of local employment regulations. Excellent stakeholder management and analytical skills are required. This position promises a dynamic work environment focused on enhancing employee experience.

Qualifications

• Proven years of progressive experience in HR operations, shared services, or HR service delivery.
• Strong understanding of HR processes and data governance.
• Knowledge of local employment regulations and HR compliance.

Responsibilities

• Manage end-to-end HR operational processes including onboarding and offboarding.
• Ensure compliance with employment laws and internal controls.
• Lead cross-functional projects in HR operations and service improvement.

Skills

HR operations

HR data analytics

Stakeholder management

Process improvement

Education

Bachelor’s degree in Human Resources or related discipline

Tools

SAP SuccessFactors

Power BI

Job description

About the Role

The Manager, People Operations & Support is responsible for driving the delivery of efficient, compliant, and employee-centric HR operations. This role oversees day-to-day HR processes, systems, and data management ensuring accuracy, compliance, and continuous improvement in HR service delivery. The incumbent will partner closely with HRBPs, Talent Acquisition and other internal stakeholders to enhance the employee experience and operational excellence across the employment lifecycle and service delivery.

Responsibilities

1. HR Operations & Service Delivery

• Manage and execute end-to-end HR operational processes including onboarding, employee data management, movements, and offboarding.
• Oversee HR documentation and record-keeping in accordance with company policies and statutory requirements.
• Ensure timely processing and verification of HR transactions such as employment letters, changes in compensation, and benefits administration.
• Partner with Finance to ensure accuracy and timely payroll input and reconciliation.

2. HR Systems & Process Governance

• Maintain HR systems ensuring data integrity and timely updates.
• Drive process standardization, automation, and continuous improvement initiatives to enhance efficiency and employee satisfaction.

3. Employee Support & Experience

• Serve as the point of contact for employee queries related to HR policies, benefits, and processes, ensuring timely and empathetic resolution.
• Partner with internal stakeholders to ensure smooth delivery of employee lifecycle events (e.g transfers, exits etc).
• Contribute to HR communications, FAQs, and knowledge base development to promote self-service and awareness.

4. Compliance & Reporting

• Ensure HR operations comply with employment laws, data protection, and internal controls.
• Prepare HR metrics, dashboards, and compliance reports to support audits and business decision-making.
• Support internal and external audits with accurate documentation and timely responses.

5. Projects & Continuous Improvement

• Lead or support cross-functional projects in HR operations, digitalization, or service improvement.
• Identify opportunities to improve operational effectiveness and employee experience through feedback and data insights.
• Support change management and training efforts for new HR processes or systems.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• Proven years of progressive experience in HR operations, shared services, or HR service delivery, ideally within fintech, technology, or fast-paced environments.
• Strong understanding of HR processes, data governance, and HR system.
• Proven track record in driving process improvements.
• Strong knowledge of local employment regulations and HR compliance requirements.
• The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.

Key Competencies

Technical

• Proficiency in HR system/platforms (e.g., SAP SuccessFactors, Workday, or equivalent).
• Experience in HR data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel).
• Knowledge of payroll interface and benefits administration processes.
• Strong process improvement and documentation skills.
• Experience supporting HR projects or system implementation initiatives.

Behavioral

• Strong analytical and problem-solving abilities with attention to detail.
• Excellent interpersonal and stakeholder management skills.
• High integrity, discretion, and commitment to confidentiality.
• Proactive, adaptable, and hands-on approach in a dynamic environment.
• Continuous improvement mindset with strong execution discipline.

Please be informed that only shortlisted candidate will be notified.

Kindly contact Ms. Jamie via WhatsApp at 012-2389953 or via email at [e-mail] if you need further information

About our company

PeopleLAKE is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training.

Visit us on https://peoplelake.asia/ or follow our LinkedIn page on https://www.linkedin.com/company/peoplelakegroup/ to get updates on latest job opportunities.