HR Operations Executive

WPP Media; Kuala Lumpur; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A global media collective in Kuala Lumpur is looking for an HR Operations Executive to manage the employee lifecycle and ensure operational excellence. This role involves benefits administration, HR documentation, and collaboration with various stakeholders. The ideal candidate should have a Bachelor's degree in Human Resource Management and 1-2 years of experience in HR operations. This position offers opportunities to work in a dynamic environment with competitive medical and retirement benefits.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Employee mental health awareness days

Qualifications

• 1-2 years of experience in HR Operations or Administration.
• Solid understanding of HR processes and benefits administration.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain and manage accurate HR records for employee lifecycle.
• Oversee onboarding, internal movements, and off-boarding activities.
• Manage employee benefits programs, including medical and dental insurance.

Skills

Attention to detail

Analytical thinking

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor's Degree in Human Resource Management or related field

Tools

Microsoft Excel

HRIS systems

Job description

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP's global media collective. In a world where media is everywhere, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.

At WPP Media, we believe in the power of our culture and our people. It elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

The HR Operations Executive plays a vital role in ensuring the smooth execution of HR services and operational excellence across the employee lifecycle. This position supports a range of HR activities including benefits administration, insurance management, HRDF submissions, employee movement documentation, and HR process coordination. The ideal candidate demonstrates strong attention to detail, analytical thinking, and the ability to manage confidential information while collaborating effectively across teams and stakeholders. This position is critical to ensuring the smooth operational flow of our dynamic business and directly impacts the employee experience by providing essential support and fostering a trusted, efficient environment.

Skills and Experience

This role reports to the Senior Manager, People Operations.

3 Best Things About the Job

• Work in a dynamic environment alongside the most inspirational and talented people in the media industry.
• Take on a varied role where no two weeks are the same, with responsibility for key areas of our function and the opportunity to build relationships across all levels.
• Play a crucial role in ensuring the smooth functioning of the business, delivering impactful work that supports employees and operations.

Measures of Success

In Three Months, You Would Have:

• Developed a thorough understanding of WPP Media's teams and their functions.
• Started building strong working relationships with key internal stakeholders.
• Managed vendor relationships for employee insurance and benefits administration.
• Independently handled employee and leave‑related queries.

In Six Months, You Would Have:

• Mastered the administration of confidential master data, staff databases, and HR documentation, ensuring they are audit‑ready.
• Gained a solid understanding of end‑to‑end HR operations supporting the employee experience.
• Built strong, trusting relationships with team members and the wider Group.
• Demonstrated ownership in managing HRDF applications, insurance analysis and employee movement documentation independently.

Responsibilities Of The Role

Employee Lifecycle & HR Operations

• Maintain and manage accurate HR records, including new hires, transfers, confirmations, terminations, and job classification changes.
• Oversee onboarding, internal movements, and off‑boarding activities to ensure a smooth employee experience.
• Prepare and issue employee movement, confirmation, and other HR‑related letters.
• Administer and update organizational charts, training databases, and employee master lists.
• Ensure HR documentation and processes comply with company policies and audit standards.

Benefits, Insurance & HRDF

• Manage employee benefits programs, including medical, dental, and insurance coverage.
• Administer insurance enrollment for new hires, updates for movers and leavers, and removals for exiting employees.
• Liaise with insurance providers on policy updates, renewals, and claims management.
• Conduct insurance data analysis to monitor utilization trends and identify optimization opportunities.
• Manage HRDF applications, claims, and submissions, ensuring compliance and proper record‑keeping.
• Support year‑end benefit census activities and address employee queries related to benefits and insurance.

HR Operations Support

• Maintain employee data accuracy in HR systems and records.
• Support HR reporting, internal audits, and data‑driven initiatives.
• Contribute to continuous improvement of HR processes, documentation, and employee experience.
• Any other HR tasks as and when required.

What You Will Need

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• 1–2 years of experience in HR Operations or HR Administration.
• Prior experience in a media agency is advantageous but not mandatory.
• Solid understanding of HR processes, benefits administration, and HRDF procedures.
• Proficiency in Microsoft Office, particularly Excel; familiarity with HRIS systems is a plus.
• Strong administrative, analytical, and organizational skills with a keen eye for detail.
• Excellent interpersonal and communication skills, with the ability to build strong working relationships.
• Proven ability to manage multiple priorities in a fast‑paced environment while maintaining confidentiality and accuracy.

Life At WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.