HR MANAGER (RESORT / HOSPITALITY)

Lucky Land Resort Sdn. Bhd.; Semporna; On-site; MYR 70,000 - 100,000; Full time

Job summary

A luxury hotel in Sabah is seeking an experienced HR Manager to manage human resources functions, including recruitment, performance management, and compliance with labor laws. The ideal candidate will have over 7 years of experience in HR within the hospitality industry and be proficient in Mandarin, English, and Malay. This position offers a dynamic work environment and the opportunity to enhance guest experience through effective HR strategies.

Qualifications

• Minimum 7–10 years in HR with progressive experience.
• Experience in luxury hotel brands or 4- to 5-star properties.
• Hands-on knowledge of various HR disciplines.

Responsibilities

• Manage staffing needs and recruitment processes.
• Oversee employee performance and compliance with labor laws.
• Develop training and development programs.

Skills

Mandarin Chinese communication

Professional English proficiency

Malay proficiency

HR management

Conflict resolution

Education

Bachelor's Degree in Human Resources or related field

Master's Degree in HR management or MBA

Tools

SHRM-CP or SHRM-SCP

PHR certification

Certified Hospitality Trainer (CHT)

Job description

A Hotel HR Manager manages all human resources functions for a hotel, including strategic planning for staffing needs, recruitment and onboarding, compensation and benefits, training and development, employee relations and conflict resolution, performance management, and ensuring compliance with labor laws and hotel policies.

Key Language Requirements

• Mandarin Chinese: The ability to communicate with Mandarin‑speaking guests and staff in their native language significantly enhances the guest experience and can drive revenue through upselling opportunities.
• English: Proficiency in English is essential and serves as the lingua franca of the global hospitality industry. It is the primary language for communication with international guests, global stakeholders, and often the diverse internal workforce. A strong command of professional English for handling inquiries, complaints, and formal documentation is a basic requirement.
• Malay (Bahasa Melayu): As the official language of Malaysia, proficiency in Malay is necessary for day‑to‑day internal communication with local staff, understanding and complying with local labor laws, and engaging with government officials and local community members.

Educational Background

• Bachelor's Degree: A bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field is a standard requirement.
• Master's Degree (Advantageous): For senior roles such as HR Director, a master's degree in HR management or an MBA is often preferred to handle strategic planning and complex business needs.

Professional Certifications

• SHRM Certified Professional (SHRM‑CP) or Senior Certified Professional (SHRM‑SCP) offered by the Society for Human Resource Management.
• Professional in Human Resources (PHR) from the HR Certification Institute (HRCI).
• Industry‑specific certifications like the Certified Hospitality Trainer (CHT) can also be valuable.

Professional Experience

• Relevant Experience: A minimum of 7–10 years of progressive experience in an HR role is typically necessary, with a proven track record of managing HR functions.
• Hospitality Focus: Prior experience in the hospitality industry, preferably within luxury hotel brands or 4‑ to 5‑star properties, is highly desirable. This ensures an understanding of the industry's unique demands, such as seasonal staffing needs and the high standards of guest service.
• Hands‑on Operational Knowledge: Experience in various HR disciplines is expected, including recruitment, compensation and benefits, employee relations, training and development, and compliance with labor laws.
• Union Experience (Optional but a plus): Experience working in a unionized environment can be beneficial in certain markets.