HR Advisory & Operations Specialist — Inquiry & Triage Lead

DFI Retail Group – All Market; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent retail group seeks a Senior Specialist in HR Advisory & Operations to manage inquiries and enhance HR processes. The ideal candidate will have a Bachelor’s degree and 2-4 years in HR operations, showcasing strong customer service and communication skills in English and Chinese/Cantonese. This role will ensure accurate responses to HR inquiries, maintain records, and improve service delivery in a collaborative environment.

Qualifications

• 2-4 years of experience in HR operations, shared services, or employee support roles.
• Familiarity with case management systems and HR platforms.
• Excellent communication skills in English and Chinese/Cantonese.

Responsibilities

• Respond to general HR inquiries ensuring accurate resolution.
• Identify and triage complex inquiries to functional teams.
• Contribute to the development of a knowledge base for inquiries.

Skills

Customer service orientation

Communication skills

Prioritization

Education

Bachelor’s degree in human resources, Business Administration, or a related field

Tools

SAP SuccessFactors

Workday

Job description

A prominent retail group seeks a Senior Specialist in HR Advisory & Operations to manage inquiries and enhance HR processes. The ideal candidate will have a Bachelor’s degree and 2-4 years in HR operations, showcasing strong customer service and communication skills in English and Chinese/Cantonese. This role will ensure accurate responses to HR inquiries, maintain records, and improve service delivery in a collaborative environment.