Housekeeping Team Leader

Hilton; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality company in Kuala Lumpur is seeking a Housekeeping Team Leader to manage and train staff, ensure room quality, and deliver exceptional guest service. The ideal candidate has experience in a supervisory role and strong organizational skills. Join us to create remarkable hospitality experiences every day!

Qualifications

• Proven track record of managing a team.
• Ability to efficiently manage stock control and equipment maintenance.
• Experience in providing excellent Guest service.

Responsibilities

• Allocate work duties and manage Team Members.
• Perform routine inspections on rooms and service areas.
• Schedule and supervise cleaning projects.

Skills

Organizational skills

Analytical skills

Strong communication

Attention to detail

Guest service passion

Team management

Education

Previous experience in a Housekeeping supervisory role

Tools

Microsoft Office

Job description

Overview

Housekeeping Team Leader

Responsibilities

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

Qualifications

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!