Housekeeping Supervisor

UOA Hospitality; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality service provider in Kuala Lumpur is seeking a Housekeeping Supervisor to oversee cleaning operations, train staff, and ensure high standards of cleanliness in guest rooms and common areas. The ideal candidate has experience in housekeeping and excellent team management skills. This role involves responding to customer requests and maintaining inventory of cleaning supplies.

Qualifications

• Work experience as a Housekeeping.
• Hands-on experience with cleaning and maintenance tasks.
• Excellent organizational and team management skills.

Responsibilities

• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff on a daily basis.
• Check rooms and common areas for cleanliness.
• Assign housekeeping tasks and inspect work to ensure standards are met.
• Respond to customer complaints and special requests.

Skills

Team management

Cleaning techniques

Organizational skills

Problem-solving

Job description

Responsibilities

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Assign housekeeping tasks to staff and inspect work to ensure that the prescribed standards of cleanliness are met
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Schedule staff shifts and organize replacements as required
• Investigate and address complaints regarding poor housekeeping service
• Provide training to the housekeeping staff
• Regularly take inventory of cleaning supplies and order stock as needed
• Issue cleaning supplies and equipment to housekeeping staff as needed
• Ensure compliance with safety and sanitation policies in all areas
• Perform cleaning duties in instances of staff shortages

Requirements

• Work experience as a Housekeeping
• Hands-on experience with cleaning and maintenance tasks
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job