Housekeeping Operations Lead – Guest Experience

Lanai Casuarina; Kuala Kangsar; On-site; MYR 40,000 - 55,000; Full time

Job summary

A boutique hotel in Kuala Kangsar is seeking an experienced Assistant Housekeeping Manager. The successful candidate will oversee daily housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction. They will lead the housekeeping team, manage resources efficiently, and maintain compliance with hotel policies and safety regulations. A diploma in Hotel Management and 5–7 years of experience in housekeeping are required. This position offers a competitive salary and comprehensive benefits package including medical insurance and career growth opportunities.

Benefits

Competitive salary package

Comprehensive medical insurance

Opportunities for career growth

Staff rates at hotels

Free parking

Complementary duty meals

Qualifications

• 5–7 years of experience in hotel housekeeping.
• Proven managerial experience.
• In-depth knowledge of housekeeping procedures and safety regulations.

Responsibilities

• Oversee daily housekeeping operations and maintain standards.
• Recruit, train, and supervise housekeeping staff.
• Monitor and control the inventory of supplies.
• Handle guest complaints and improve service quality.

Skills

Leadership

Organizational skills

Communication skills

Problem-solving

Attention to detail

Budgeting

Education

Diploma or degree in Hotel Management

Job description

A boutique hotel in Kuala Kangsar is seeking an experienced Assistant Housekeeping Manager. The successful candidate will oversee daily housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction. They will lead the housekeeping team, manage resources efficiently, and maintain compliance with hotel policies and safety regulations. A diploma in Hotel Management and 5–7 years of experience in housekeeping are required. This position offers a competitive salary and comprehensive benefits package including medical insurance and career growth opportunities.