Housekeeping Attendant

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Attendant at its Petaling Jaya location. The role involves supervising housekeeping standards, training team members, and ensuring guest requests are met. Ideal candidates will have strong communication skills and a dedication to customer service. Experience with Microsoft Office is beneficial. Join a team dedicated to remarkable hospitality experiences.

Qualifications

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

Responsibilities

• Ensure high operating standards in all Housekeeping areas.
• Monitor performance and training of Housekeeping Team Members.
• Manage controls within the Housekeeping department.

Skills

Planning and organizing

Good oral and written communication

Good interpersonal skills

Intermediate proficiency with computers

High level of customer service

Standards of cleanliness

Tools

Microsoft Office

Job description

Job Description - Housekeeping Attendant (HOT0C3TS)

Job Number: HOT0C3TS

Work Locations

Hilton Petaling Jaya Hotel, No 2 Jalan Barat, Petaling Jaya, 46200

A Housekeeping Attendant will support all Housekeeping with guest requests by analyzing each request and delegating between the team members so that work can be done efficiently and timely, ensuring an exceptional experience for our guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping team for all aspects by delegating the day-to-day activities of Housekeeping within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, booking incidents, input and output of uniforms and linen, among others.
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests of the guest are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.). Also provide embroidery for special linen (wedding and pampering).
• Control monthly Lost and Found and donations.

Check the uniforms and send for cleaning and/or repair.

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing.
• Good oral and written communication.
• Good interpersonal skills.
• Proficiency at an intermediate level with computers and computer programs, including Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!